CHEUK YIN VIVIAN LEE
Summary
Professional with strong background in interpersonal interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Omni Customer Fulfillment Associate
Walmart Inc.
10.2024 - Current
- Coordinated order fulfillment processes to enhance efficiency in product delivery.
- Picked and packed order items.
- Trained new associates on operational procedures and safety protocols.
- Analyzed performance metrics to identify areas for improvement within the Customer Fulfillment department.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Greeted and addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
Assistant Director of Resident Care
Mon Sheong Richmond Hill Long Term Care Centre
06.2022 - 09.2024
- Led operational initiatives to enhance resident care quality and safety protocols.
- Coordinated interdisciplinary team meetings to address resident needs and improve communication pathways.
- Executed budgetary oversight, ensuring alignment with organizational goals and financial sustainability.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality staff.
- Developed training programs for staff to improve service delivery and compliance standards.
- Mentored junior staff, fostering professional development and enhancing team performance outcomes.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Registered Practical Nurse
Mon Sheong Richmond Hill Long Term Care Centre
09.2021 - 06.2022
- Administered medications and treatments as prescribed, ensuring compliance with safety protocols.
- Monitored patient vital signs, documenting changes to inform care adjustments.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care plans.
- Provided emotional support and education to patients and families for enhanced well-being.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport.
- Mentored junior nursing staff, fostering skill development and adherence to best practices.
- Implemented infection control measures, improving overall patient health outcomes.
- Evaluated patient progress regularly, adjusting care plans based on individual needs and responses.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Administrative Assistant
Mon Sheong Richmond Hill Long Term Care Centre
03.2021 - 08.2021
- Coordinated scheduling and appointments for staff, ensuring efficient use of time and resources.
- Managed confidential patient records using electronic health record systems to maintain data integrity.
- Prepared comprehensive reports for management meetings, highlighting operational efficiencies and areas for improvement.
- Oversaw inventory management processes, ensuring adequate supplies while minimizing waste and costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Registered Midwife
Hospital Authority
04.2013 - 11.2020
- Delivered comprehensive prenatal care, fostering healthy pregnancies and addressing patient concerns.
- Assisted in labor and delivery processes, ensuring safety and comfort for mothers and newborns.
- Educated patients on postpartum recovery and newborn care, enhancing family wellness outcomes.
- Mentored junior midwives and students, promoting best practices in maternal healthcare delivery.
- Implemented evidence-based practices to improve patient outcomes during labor management protocols.
- Supported birthing partners in their roles by providing education on pregnancy, labor, and newborn care.
- Performed prenatal and postnatal examinations.
- Assisted mothers with breastfeeding, self-care and postpartum healthcare.
- Provided healthcare information and educational resources to new parents.
- Created a comfortable and supportive environment for laboring women, utilizing relaxation techniques such as massage, aromatherapy, and hydrotherapy to help manage pain.
Registered Nurse
Hospital Authority
08.2009 - 11.2020
- Administered medication and treatments in accordance with established protocols.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Monitored vital signs and documented changes in patient conditions accurately.
- Educated patients and families on health management and post-discharge care.
- Trained and mentored junior nursing staff on best practices and procedures.
- Led emergency response efforts, ensuring swift action during critical situations.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Professional Development Course - Infection Prevention and Control (IPC)
Queens University
Toronto, ON01.2022
Post Graduate Certificate - Personal Support Worker
Seneca College
King, ON01.2021
Post Registered Diploma - Midwifery
The Prince of Wales Hospital
Hong Kong01.2013
Master in Science - Prehospital and Emergency Care
The Chinese University of Hong Kong
Hong Kong01.2011
Bachelor - Nursing
The University of Hong Kong
Hong Kong01.2009
Skills
- Customer service
- Patient file management
- Time management
- Verbal and written communication
- Documentation and reporting
- Positive attitude
- Computer proficiency
- Medical terminology
- Calendar and appointment management
- Phone and email etiquette
- Excellent multitasking capability
- Maintaining cleanliness
Certification
REGISTERED NURSE (GENERAL) IN ALBERTA (127834)
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Omni Customer Fulfillment Associate
Walmart Inc.
10.2024 - Current
Assistant Director of Resident Care
Mon Sheong Richmond Hill Long Term Care Centre
06.2022 - 09.2024
Registered Practical Nurse
Mon Sheong Richmond Hill Long Term Care Centre
09.2021 - 06.2022
Administrative Assistant
Mon Sheong Richmond Hill Long Term Care Centre
03.2021 - 08.2021
Registered Midwife
Hospital Authority
04.2013 - 11.2020
Registered Nurse
Hospital Authority
08.2009 - 11.2020
Professional Development Course - Infection Prevention and Control (IPC)
Queens University
Post Graduate Certificate - Personal Support Worker
Seneca College
Post Registered Diploma - Midwifery
The Prince of Wales Hospital
Master in Science - Prehospital and Emergency Care
The Chinese University of Hong Kong
Bachelor - Nursing
The University of Hong Kong