Gurkiran Kaur
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices.
Overview
8
8
years of professional experience
Work History
Early Childhood Educator
Kids @ Churchill Park
11.2018 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
Cashier Assistant
Safari Grill
12.2017 - 01.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Package Handler
FedEx Ground
03.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
Cashier
Hot Plate Restaurant
09.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Member
Wendys Restaurant
01.2016 - 08.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Early Childhood Care And Education
Bow Valley College
Calgary, AB08.2018
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Package Handler
FedEx Ground
03.2022 - 08.2022
Early Childhood Educator
Kids @ Churchill Park
11.2018 - Current
Cashier Assistant
Safari Grill
12.2017 - 01.2024
Cashier
Hot Plate Restaurant
09.2016 - 08.2018
Crew Member
Wendys Restaurant
01.2016 - 08.2016
Associate of Arts - Early Childhood Care And Education
Bow Valley College
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