Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Inderpreet Kaur

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive and caring worker with 3 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

5
5
years of professional experience

Work History

Early Childhood Educator

Kids & Company
06.2023 - 09.2024
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children's social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints (Parents) with empathy, resulting in increased loyalty and repeat business.

Early Childhood Educator

Prairie Chidlrens Center
12.2021 - 05.2023
  • Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
  • Promoted fine motor skill development with hands-on art projects and sensory play experiences.
  • Created a safe, nurturing environment for all children by enforcing strict health and safety protocols within the classroom.
  • Led professional development workshops for fellow educators on topics such as curriculum planning, child development theories, and classroom management strategies.
  • Supported diverse learning needs of children with tailored lesson plans and differentiated instruction techniques.

Team Member

Tim Hortons
08.2020 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier

Walmart
01.2020 - 08.2020
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.

Education

Two Years Diploma - Early Childhood Education

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
08.2019

Skills

  • Classroom Management
  • Documentation and Record Keeping
  • Parent-Teacher Communication
  • Lesson Planning
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Relations
  • Problem Resolution

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Early Childhood Educator

Kids & Company
06.2023 - 09.2024

Early Childhood Educator

Prairie Chidlrens Center
12.2021 - 05.2023

Team Member

Tim Hortons
08.2020 - 02.2022

Cashier

Walmart
01.2020 - 08.2020

Two Years Diploma - Early Childhood Education

Sheridan College Institute of Technology And Advanced Learning

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Inderpreet Kaur