GURINDER SINGH
Mississauga,CA
Summary
Proven Customer Service Representative at More Supermarket, adept in active listening and computer proficiency, significantly enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, maintaining professionalism and achieving high accuracy in transactions. Skilled in customer relations, ensuring satisfaction and repeat business without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
More Supermarket
05.2022 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Centennial College
Scarborough , Canada04.2026
Arts
G.H.G KHALSA SENIOR SECENDARY SCHOOL ,BAHUDAERGARH
Punjab ,India04.2022
Basic of Computer
Bagga Computer Center
Ahmedgarh Mandi ,Ludhiana ,Punjab ,India 08.2021
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Availability
Any shift
Timeline
Customer Service Representative
More Supermarket
05.2022 - 05.2024
High School Diploma -
Centennial College
Arts
G.H.G KHALSA SENIOR SECENDARY SCHOOL ,BAHUDAERGARH
Basic of Computer
Bagga Computer Center
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