mohammd Zyoud
Mississauga,ON
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Al Patra Restaurant,
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Very Good -
Yarmuok University
Jordan 09.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Appointment Scheduling
- Team Development
Languages
English
Limited Working
Accomplishments
I do everything related to the restoration of floors, walls, paint and putte, and extend the initial pipes, and I have pictures to carry out this
Timeline
Customer Service Representative
Al Patra Restaurant,
02.2024 - Current
Very Good -
Yarmuok University
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