Gurinder Kaur

A professional committed to customer satisfaction with a proven ability to thrive in high-pressure environments with over 8 years of experience. Demonstrates exceptional decision-making skills while upholding the highest standards of work ethics.

Acted as an essential link between different operational teams and customer to bridge the communication gaps for a better resolutions as per organizational standards.

Provided and shared multiple SOP while hand documenting all customer requirement to ensure better results as new applications were introduced.

After a brief professional break, I am excited and eager to join a team to help enhancing operational performance and acquire more knowledge while working with experts.

• Achieved product automation in surveillance by introducing Automation in collaborations with AWS professionals which optimized employee engagement
• Supervised team of 16 members to ensure 100% network availability on High network traffic days (New year's eve & Christmas) and achieved the target with multiple appreciations from customers, stakeholder and department heads.