Gurperteek Singh

• Leadership & Team Management: Promoted to Supervisor in August 2024. Lead daily store operations, delegate tasks to team members, and ensure adherence to company policies and customer service standards.
• Staff Development: Mentor and train new hires and junior staff, fostering a team-oriented and high-performance work culture.
• Customer Service Oversight: Address escalated customer concerns promptly and effectively to maintain customer satisfaction and loyalty.
• Inventory & Merchandising: Supervise inventory management, ensure accurate stock levels, and maintain visually appealing product displays.
• Operational Efficiency: Monitor and manage store KPIs, assist in cash handling, and end-of-day procedures.
• Health & Safety Compliance: Enforce health, safety, and loss prevention protocols in accordance with corporate and regulatory standards.
• AFSM Training: Currently undergoing structured training for the Assistant Front Store Manager role.

Key Achievements:

• Successfully transitioned into a supervisory role, contributing to improved team performance and customer satisfaction.
• Commended by store management for initiative and leadership during peak operational hours.
• Assisting in the rollout of store-level initiatives and pilot programs related to customer engagement and merchandising.

• Customer Engagement: Greeted and assisted customers with a friendly and positive attitude, ensuring an exceptional shopping experience.
• Sales Expertise: Utilized product knowledge to inform customers about various products, promotions, and services, leading to increased sales.
• Inventory Management: Managed stock levels by restocking shelves and maintaining product displays, ensuring availability of high-demand items.
• Transaction Handling: Processed transactions quickly and accurately, including cash, credit, and debit card payments, as well as handling lottery sales.
• Problem Resolution: Addressed and resolved customer inquiries and complaints in a professional manner, enhancing customer satisfaction.
• Team Collaboration: Worked closely with team members to achieve store sales targets and maintain a clean and organized store environment.

Key Achievements:

• Consistently exceeded monthly sales targets through customer interactions.
• Received multiple commendations from customers for outstanding service and assistance.

• Loss Prevention: Monitored for theft and suspicious activity, proactively addressing potential security threats and collaborating with law enforcement when necessary.
• Site Security & Patrols: Secured both commercial and residential sites through routine patrols, ensuring property safety and deterring unauthorized access.
• Incident Response & Reporting: Responded to high-stress situations involving suspicious or violent individuals, documenting incidents and escalating them to proper authorities when needed.
• Conflict Management & De-escalation: Managed chaotic situations by applying calm, controlled approaches to prevent violence or escalation, using conflict resolution techniques to restore order and ensure safety.
• Surveillance Monitoring: Operated security systems (e.g., CCTV, access control), contributing to a safe environment and helping identify repeat offenders or vulnerabilities in security setups.

Key Achievements:

• Successfully de-escalated numerous high-risk situations, preventing escalation to violent confrontations.
• Earned recognition for swift incident reporting and meticulous documentation, ensuring accurate follow-up actions.
• Gained strong foundational knowledge in safety compliance and property protection—critical for retail loss prevention.