Gurinder Kaur
Summary
Versatile and customer-focused professional with extensive experience in banking operations, client relationship management, insurance sales, and food service supervision. Demonstrated success in teller operations, team leadership, and front-end service. Achieved MDRT status at HDFC Bank for exceptional insurance sales. Renowned for adaptability, effective time management, and consistently delivering outstanding customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Houston Pizza
09.2024 - Current
- Supervised daily restaurant operations and supported both front- and back-of-house workflow.
- Trained and scheduled staff, ensuring food safety and hygiene compliance.
- Handled inventory, resolved customer concerns, and ensured smooth shift operations.
Food Counter Attendant
Quiznos Sub
05.2024 - 08.2024
- Delivered friendly service while preparing and serving food orders.
- Processed payments through POS systems, maintained cleanliness, and supported team during peak hours.
- Followed food safety and sanitation guidelines consistently.
Customer Service Representative
Gwalia Sweets Pvt Ltd
09.2023 - 05.2024
- Provided prompt and professional service in a fast-paced restaurant environment.
- Managed dine-in and takeout services, processed transactions, and addressed guest inquiries.
- Maintained a clean dining area while ensuring customer satisfaction.
Full-Time Parenting
08.2021 - 07.2023
- Took maternity leave to raise and support my child.
- Developed valuable personal skills such as multitasking, patience, and adaptability.
Deputy Manager
YES Bank Ltd.
02.2020 - 07.2021
- Managed branch operations, account services, and customer relations.
- Provided financial solutions, processed loans, and cross-sold products.
- Ensured compliance with banking policies and exceeded service standards.
Deputy Manager
Kotak Mahindra Bank
10.2019 - 02.2020
- Handled day-to-day branch activities including account openings and loan processing.
- Delivered customer service, ensured compliance, and supported team in meeting sales targets.
Assistant Manager – Teller Authorizer
HDFC Bank Ltd.
09.2017 - 10.2019
- Managed teller operations, welcome desk services, and non-cash transactions.
- Authorized high-value transactions and ensured adherence to banking protocols.
- Achieved MDRT qualification for outstanding performance in life insurance sales.
Customer Executive
Axis Bank Ltd.
02.2016 - 08.2017
- Handled data entry, customer records, and documentation updates.
- Processed service requests including KYC updates, account transfers, and closures.
- Maintained compliance in all branch-level operations and registers.
Education
Post-Graduate Certificate in Supply Chain Management -
Saskatchewan Polytechnic
04.2025
Post-Graduate Certificate in Business Management -
Saskatchewan Polytechnic
04.2024
B.Com Professional -
GNDU
05.2015
Skills
- Customer Service
- Banking Operations
- MDRT-level sales proficiency
- Food Service Management
- Point of sale systems
- Compliance & Risk Handling
- Team Leadership
- Time Management
- Data Accuracy
- Relationship Management
- Branch performance optimization
- Staff Training
- Inventory Management
- Food safety compliance
- Sanitation standards
Accomplishments
MDRT Qualifier – HDFC Bank (2019) : Recognized for outstanding life insurance sales performance, qualifying for the prestigious Million Dollar Round Table in Malaysia.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
IRDA Certified.
Diploma in computer aided accounting
• IRDA Certified. • Diploma in computer aided accounting
- IRDA Certified – Licensed in insurance sales with a strong understanding of insurance regulations and client advisory.
- Diploma in Computer-Aided Accounting – Trained in computerized accounting systems, including data entry, financial reporting, and software like Tally or MS Excel.
MDRT Qualifier
MDRT Qualifier – HDFC Bank (2019) : Recognized for outstanding life insurance sales performance, qualifying for the prestigious Million Dollar Round Table in Malaysia.
Timeline
Food Service Supervisor
Houston Pizza
09.2024 - Current
Food Counter Attendant
Quiznos Sub
05.2024 - 08.2024
Customer Service Representative
Gwalia Sweets Pvt Ltd
09.2023 - 05.2024
Full-Time Parenting
08.2021 - 07.2023
Deputy Manager
YES Bank Ltd.
02.2020 - 07.2021
Deputy Manager
Kotak Mahindra Bank
10.2019 - 02.2020
Assistant Manager – Teller Authorizer
HDFC Bank Ltd.
09.2017 - 10.2019
Customer Executive
Axis Bank Ltd.
02.2016 - 08.2017
Post-Graduate Certificate in Business Management -
Saskatchewan Polytechnic
B.Com Professional -
GNDU
Post-Graduate Certificate in Supply Chain Management -
Saskatchewan Polytechnic
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