Gurbalpreet Hundal
Toronto,Canada
Summary
Client Support Specialist with over 7 years of experience, adept at strategic planning and CRM systems like Salesforce. Demonstrates a profound ability to enhance client satisfaction and streamline operations, evidenced by past roles in financial services and client coordination. Committed to leveraging meticulous attention to detail and robust data management skills to support organizational goals and client success.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
CIBC
TORONTO
07.2022 - Current
- Delivering high-quality client service via phone
- Managing high-volume data with precision
- Mastering de-escalation techniques for effective call management
- Maintained high accuracy in data entry and client records, ensuring impeccable service delivery
- Fostered client trust by upholding strict confidentiality standards
- Pioneered innovative client service techniques, enhancing team performance
- Reduced call handling times by implementing strategic de-escalation methods.
Client services coordinator
LIFELABS
TORONTO
05.2021 - 05.2022
- Streamlined client services at LifeLabs, ensuring efficient registration and kit ordering
- Handled high volumes of communication with tact and diplomacy
- Significantly improved traveler kit registration process
- Streamlined report preparation processes, improving document accuracy and accessibility
- Ensured document precision, elevating data accuracy and user trust
- Provided ongoing support to improve team's client interaction skills.
Office Administrator
TRILLIUM ROADWAYS
MISSISSAUGA
05.2019 - 05.2021
- Coordinated shipments through proactive client engagement
- Prioritized safety through equipment maintenance and quality control
- Managed precise documentation of export/import orders, ensuring accuracy and compliance
- Supported dispatch with daily schedules, improving team coordination and workflow
- Introduced cost-effective digital tools, reducing paper use and expenses
- Facilitated team development through effective administrative support and leadership.
Retail Sales Supervisor
K-MOBILE COMMUNICATIONS
Brampton
06.2017 - 04.2019
- Managed sales team, assigning duties and preparing work schedules
- Supervised deliveries, maintained inventory, and recorded missing or stolen merchandise
- Boosted store revenue by enhancing team's sales techniques and customer engagement
- Fostered a supportive team environment that improved staff retention and satisfaction
- Elevated store performance by implementing strategic sales plans
- Enhanced team morale and efficiency through targeted coaching.
Education
Post Grad Diploma - Computer Software Testing
Matrix College of Management
Montréal, QC07.2019
Bachelor's Degree - Mechanical Engineering
IK GUJRAL PTU University
07.2016
Skills
- CRM (Salesforce)
- Strategic Planning (Experienced)
- Customer Service (Expert)
- Office Administration (Experienced)
- Records/Documents (Expert)
- Experience within a high call volume call centre environment (Expert)
- Transporting dangerous goods - Certificate of Training (Skillful)
- TSYS - TS2 (Experienced)
- MS OFFICE (Expert)
- Outlook
- Access
- SAP (Experienced)
- De-escalation Techniques (Experienced)
- Data Entry (Experienced)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Personalstrengths
- Highly developed and strong interpersonal skills, effective individualistic communication and coordination abilities within a dynamic and fast paced team environment
- Proven abilities in building and maintaining relationships with people in a proactive manner
- Successfully able to record, remember, and verbally communicate detailed information
- Able to meet deadlines consistently through a proven track record of superb time management skills, cost effective approaches to operational functions and overall robust style of work
Timeline
Financial Services Representative
CIBC
07.2022 - Current
Client services coordinator
LIFELABS
05.2021 - 05.2022
Office Administrator
TRILLIUM ROADWAYS
05.2019 - 05.2021
Retail Sales Supervisor
K-MOBILE COMMUNICATIONS
06.2017 - 04.2019
Post Grad Diploma - Computer Software Testing
Matrix College of Management
Bachelor's Degree - Mechanical Engineering
IK GUJRAL PTU University