Rahul Rahul
Mississauga,ON
Summary
Customer-focused Financial Services Representative with experience in collections, account resolution, and high-volume call management. Skilled in negotiating payment arrangements, handling sensitive account issues, and delivering excellent customer service. Proven track record of exceeding KPIs, achieving high collections performance, and maintaining professionalism in fast-paced, regulated environments. Eager to transition into client service roles within banking or wealth management settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Gatestone & Co.
Toronto, Canada
03.2024 - Current
- Company Overview: Rogers Collections
- Manage over 50 inbound and outbound calls daily regarding overdue accounts, billing concerns, and payment inquiries.
- Perform early-stage collections with a customer-first approach.
- Negotiate and set up payment arrangements, ensuring account updates meet compliance standards.
- De-escalate complaints and deliver tailored solutions to improve satisfaction.
- Consistently exceeded KPI targets for call quality and resolution rate.
- Maintained a top-tier recovery rate on overdue accounts.
- Acted as a company's brand ambassador by offering the best services and solutions to drive value.
- Applied effective first call resolution practices when responding to questions and concerns.
- Executed customer support and equipment services tickets, processed refund requests, modified orders, and provided new product information.
- Rogers Collections
Sales Representative
ZARA
Toronto, Canada
01.2023 - 02.2024
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted with styling, upselling, inventory management, and store layout maintenance.
- Handled POS transactions and returns while ensuring customer satisfaction.
- Supported seasonal promotions and managed high foot traffic during peak hours.
- Actively participated in team building and engagement activities.
Education
Postgraduate Certificate - Human Resource Management
Niagara College
Niagara Falls, OntarioPostgraduate Certificate - International Business Management
Niagara College
Niagara Falls, OntarioSkills
- Inbound customer support
- Account maintenance
- Payment negotiation
- KPI tracking
- High-volume call handling
- CRM proficiency
- Conflict resolution
- ERP systems expertise
- Technical skills in MS Office Suite
- Salesforce proficiency
- Telecommunications tools expertise
- Customer support
- Problem solving
Certification
Investment Funds in Canada (IFC), In Progress, Canadian Securities Institute
Volunteer Experience
Volunteer Tutor, Niagara College - Business Programs, Niagara Falls, ON,
Provided academic support to peers in subjects like Market Entry and Distribution.
Helped students improve assignment quality and exam readiness.
Conducted one-on-one and small group sessions during academic semesters.
Timeline
Financial Services Representative
Gatestone & Co.
03.2024 - Current
Sales Representative
ZARA
01.2023 - 02.2024
Postgraduate Certificate - Human Resource Management
Niagara College
Postgraduate Certificate - International Business Management
Niagara College
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