Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gunalakshmi Anup

Caledon East,Caledon

Summary

A multi-disciplinary professional with experience of over 15 year's impressive track record in the field of Education Counsellor, Executive Secretary, Banking, Administration, Customer Service and Coordinating Officer. Have varied experience in International organizations. Hold a Bachelor Degree in Business Management (BBM) Highly proficient in MS Office Applications. Have excellent communication & interpersonal skills. Adherence to deadlines without sacrificing quality of output. Systematic and methodical approach to work. Impeccable style of correspondence and effective presentation. Ability to work under minimal supervision and report to top management. Prioritization of work and perfect time management. Expert in interdepartmental liaison and coordination. Faultless maintenance of reminders and follow-up systems. Excellent leadership qualities & can handle multiple tasks.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office Administration

Aarya Real Estate Corporation - Canada
06.2023 - Current
  • Provide administrative support to real estate agents and brokers, assisting with day-to-day operations and ensuring smooth office functioning.
  • Manage and organize paperwork, including contracts, leases, and other legal documents, ensuring accuracy and compliance with regulations.
  • Coordinate and schedule appointments, property showings, and open houses, maintaining calendars and ensuring efficient time management.
  • Respond to inquiries from clients, potential buyers, and sellers, providing information about properties, arranging property viewings, and addressing any concerns or questions.
  • Assist in the preparation of marketing materials, including property listings, brochures, and online advertisements, ensuring accurate and appealing property descriptions.
  • Maintain and update databases and client records, ensuring confidentiality and accuracy of information.
  • Conduct research on real estate market trends, property values, and comparable sales, providing valuable insights to support decision-making.
  • Assist in the preparation of financial documents, such as invoices, expense reports, and rental agreements, ensuring accuracy and timely processing.
  • Coordinate with other professionals involved in real estate transactions, such as lawyers, appraisers, and inspectors, to facilitate smooth transactions.
  • Provide general office support, including answering phone calls, responding to emails, and managing office supplies and equipment.

Office Administrator

LIFE ASHORE IMMIGRATION CONSULTANCY INC
04.2024 - 12.2024
  • Administer the day-to-day activities of an Immigration Consultancy office
    • Attend to the telephone calls, e-mails received from the clients.
    • Attend to social media communications.
    • Prepare the Immigration forms based on the documents received from the clients.
    • Receive the required documents from the clients as per the Immigration requirements.
    • Keep track of timelines in the processing of files.
    • Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other areas of business.
    • Schedule and confirm appointments and meetings of employer
    • Order office supplies and maintain inventory
    • Answer telephone and electronic enquiries and relay telephone calls and messages
    • Set up and maintain manual and computerized information filing systems as per the IRCC guidelines.
  • Determine and establish office procedures
    • Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
    • Record and prepare minutes of meetings
    • May supervise and train office staff in procedures and in use of current software
    • Effective processing of Immigration files with accuracy.
    • Keep regular updates of Immigration rules and guidelines and advise the employer accordingly.
    • Co-ordinate with the Digital Marketing team on various promotional requirements and ensure to handle the Lead generation through effective marketing.
    • Competence in using new programs and technology in addition to Excel, Word, Power Point and Microsoft Outlook
    • Act in a thoroughly professional manner and uphold the good reputation of Life Ashore.

Office Administration & Student Counselor

Cosmic Career Solutions Pvt Ltd
09.2018 - 12.2022
  • Provide guidance and support to students seeking to study abroad, helping them navigate the application process, select suitable universities or colleges, and choose appropriate courses.
  • Assess students' academic background, interests, and career goals to provide personalized advice on suitable study options.
  • Stay updated on the latest educational trends, admission requirements, and visa regulations of various countries to provide accurate and up-to-date information to students.
  • Conduct one-on-one counseling sessions with students to understand their aspirations, address their concerns, and provide guidance on academic and career planning.
  • Assist students in preparing application materials, including resumes, personal statements, and recommendation letters, ensuring they meet the requirements of the chosen institutions.
  • Help students prepare for standardized tests such as the TOEFL, IELTS, or GRE, providing resources and strategies to improve their scores.
  • Coordinate with universities, colleges, and other educational institutions to facilitate the application and admission process for students.
  • Provide guidance on financial planning, including information on scholarships, grants, and student loans, to help students make informed decisions.

Executive Secretary

Fabtech International Limited – Dubai
05.2014 - 08.2018
  • Register and maintain customer enquiries, quotations, POs and update their status in SAP
  • Track and maintain summary of enquiries, quotes and job orders on a timely basis
  • Assist in creating / revise Job orders in SAP by studying quotation and Purchase Order
  • Provide administrative and clerical support to departments or individuals.
  • Prepare internal memos and business letters.
  • Review and answer correspondence; File correspondence & other records.
  • Alert Chairman and other Top Level Managers about cancelations or new meetings.
  • To Manage Chairman & CEO travel and schedule
  • Handle information requests.
  • Prepare correspondence and stuff mail into envelopes.
  • Arrange for outgoing mail and packages to be picked up.
  • Prepare statistical reports.
  • Manage spreadsheets.
  • Greet and receive visitor.
  • Prepare confidential and sensitive documents.
  • Coordinates office management activities.
  • Determine matters of top priority and handle accordingly.
  • Prepare agenda or programs for meetings; organize meeting for the management.
  • Takes and transcribes dictation from Chairman and prepare emails.
  • Plans events and volunteer activities.
  • Maintain office procedures.
  • Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
  • Coordinate committees and task forces.
  • Relay directives, instructions and assignment to executives.
  • Receive and relay telephone messages

Trade center Officer (Assistant Team Leader)

SGS (GIS – Government and Institution Services), Dubai
10.2009 - 05.2014
  • Trade works certificate processing, issuance and related file management in Oracle
  • To ensure that the certificates & registration processed are in accordance with Contract requirements and Government Institution Services Business Rules.
  • To ensure client needs are fully met by Dubai Certification Centre by providing prompt and professional certification service.
  • Trade facilitation through timely, correct and/or consistent issuance of Certificates of Conformity following Conformity Assessment Instructions, Government Institution Services Business Rules and all other related references
  • Creates and maintains good working relationship with clients and other affiliates.
  • Keep updated on Operations Procedures and Policy Matters.
  • Handling queries and communications with affiliates and clients.
  • Assist in the maintenance of Quality Management System and day to day operational coordination.
  • Provides timely and effective responses to other affiliates in relation to inquiries concerning Certificate issuance.
  • Undertake any additional duties as delegated by the Manager to assist in the achievement of department objectives

Assets Officer (Retail Banking)

Barclays Bank, Dubai
06.2008 - 10.2009
  • Reported to Unit Manager.
  • Verification & Check signatory and disburse cases.
  • Handle Loan Processing (data input & loan Setup), Loan Disbursements, Financial Transactions, Credit Checks and Documentation Checks of Retail - Secured & Unsecured products.
  • Key Products handled: Mortgages, Business Loans & Personal Loans. Fund transfers to respected GL’s & Customer A/c’s.
  • Daily reconciliation of GL’s & Transaction reports.
  • PDC verification and adherence to KYC policy.
  • Handling day to day External & Internal Customer related issues & queries with professional & timely solutions by providing good support to Business, Branch & Customer Service Departments.
  • Maintaining MIS reports & database of day to day loan processing, daily activities & productivity.
  • Handling Loan Maintenance, Financial & Non Financial processes like Credit reversals, Loan Rescheduling, Loan Settlements & Reset-up, Due date changes, Loan conversions, Standing instructions, Change of PDC’s, Seller ID’s, Referrals, Earmarking on Holds/freeze & release of funds on A/c’s.
  • Possessed good Knowledge & Trainings on Fundamentals of Banking, Anti Money Laundering & Risk Factors

Corporate Banking Executive

HSBC Bank (Corporate Banking), Dubai
08.2005 - 06.2008
  • Handle inquires generated by the response of advertising and pre qualifying prospects.
  • Channel feedback related to sales promotions.
  • Maintain the Human relationship with your customers, answer their questions, register their complaints and opinions.
  • Manage the clients order processing needs.
  • Pre-qualify leads for sales staff and even book their appointments.
  • Follow – up the Mail, Fax or Email campaigns to boost leads.
  • Generate booking for events.
  • Prospect and develop database profile.

Education

Bachelor of Arts - Bachelor of Business Management

Bharathiar University
Coimbatore, India
05.2005

Skills

  • Airport Reservation, Ticketing & Passenger Handling (Galileo)
  • MS Office Applications

Languages

English
Full Professional
Tamil
Native or Bilingual
Malayalam
Professional Working
Hindi
Professional Working
French
Limited Working

Certification

  • Mortgage Agent - 2 years - Canada
  • Product Conformity Assessment (PCA) Training - 2013 - SGS - Dubai, UAE
  • Health $ Safety Environment Induction Training - 2013 - SGS - Dubai, UAE
  • ISO Quality Awareness Training - 2013 - SGS - Dubai, UAE
  • Quality and Consistency in Sharepoint - 2013 - SGS - Dubai, UAE

Timeline

Office Administrator

LIFE ASHORE IMMIGRATION CONSULTANCY INC
04.2024 - 12.2024

Office Administration

Aarya Real Estate Corporation - Canada
06.2023 - Current

Office Administration & Student Counselor

Cosmic Career Solutions Pvt Ltd
09.2018 - 12.2022

Executive Secretary

Fabtech International Limited – Dubai
05.2014 - 08.2018

Trade center Officer (Assistant Team Leader)

SGS (GIS – Government and Institution Services), Dubai
10.2009 - 05.2014

Assets Officer (Retail Banking)

Barclays Bank, Dubai
06.2008 - 10.2009

Corporate Banking Executive

HSBC Bank (Corporate Banking), Dubai
08.2005 - 06.2008

Bachelor of Arts - Bachelor of Business Management

Bharathiar University

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Gunalakshmi Anup