Akash Kaushal
Caledon East,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dynamic Team Leader at State Window with a proven track record in problem-solving and team motivation. Enhanced project execution through effective communication and meticulous attention to detail, ensuring client satisfaction and timely delivery. Skilled in conflict resolution and fostering collaborative environments, consistently exceeding service standards.
Overview
5
5
years of professional experience
Work History
Team Leader
State Window
02.2021 - Current
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Coordinated with suppliers to guarantee timely delivery of materials needed for various glazing projects.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Troubleshot complex problems with glass installation or repair projects, implementing creative solutions to keep projects on track.
Customer Service Representative
Autoholics Sales Depot
01.2023 - 02.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Tip Top Tailors
03.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Database Management
Canada College
Montreal, QC10-2021
Bachelor's in Technology - Civil Engineering
I.K Gujral University
Hoshiarpur05-2018
Diploma - Civil Engineering
Pt. Jagat Ram Govt Polytechnic College
Hoshiarpur05-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Documentation and reporting
- Complex Problem-solving
- Overseeing daily activities
- Conflict resolution
- Relationship building
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Autoholics Sales Depot
01.2023 - 02.2025
Team Leader
State Window
02.2021 - Current
Customer Service Representative
Tip Top Tailors
03.2020 - 04.2021
Diploma - Database Management
Canada College
Bachelor's in Technology - Civil Engineering
I.K Gujral University
Diploma - Civil Engineering
Pt. Jagat Ram Govt Polytechnic College
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