Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Greg Joshua Talon

Calgary,Canada

Summary

Client-focused professional with 4+ years of experience in customer service, insurance support, and administrative operations. Demonstrated expertise in managing client relationships and resolving issues efficiently while maintaining high service standards. Recently completed a Business Administration degree with a focus on Insurance and Risk Management, committed to a long-term career in Canada's insurance sector.

Overview

5
5
years of professional experience

Work History

Bakery Clerk (Part-time)

Real Canadian Superstore
Calgary, Canada
10.2023 - Current
  • Provide product knowledge to customers and ensure a positive shopping experience.
  • Maintain well-stocked, visually appealing department displays.
  • Address customer inquiries and concerns in a timely manner.
  • Adhere to safety and sanitation standards in all food handling and work areas.

Customer Service Professional II

Manulife Philippines
Cebu City, Philippines
05.2022 - 07.2023
  • Delivered client support for group benefits insurance, assisting members and health providers with claims, coverage, and account inquiries.
  • Provided detailed benefit and balance information to members.
  • Investigated and confirmed insurance billing details, ensuring accuracy and compliance.
  • Maintained accurate records of client interactions and resolutions.

Outbound Sales Representative

Office Partners 360
Cebu City, Philippines
07.2021 - 11.2021
  • Contacted potential business clients to promote company services and solutions.
  • Guided clients through enrollment processes, expanding product availability.
  • Built rapport with business owners to foster long-term relationships.

Customer Care Agent

SOPHI Outsourcing Inc.
Cebu City, Philippines
03.2021 - 07.2021
  • Interviewed prospective nursing staff for placement in care facilities.
  • Verified documentation and eligibility for employment.
  • Managed scheduling inquiries and provided timely updates to clients.

Customer Service Representative

Teleperformance
Cebu City, Philippines
08.2020 - 12.2020
  • Provided exceptional customer support via phone and chat channels.
  • Assisted airline customers with flight reservations, fare quotes, and scheduling inquiries.
  • Entered booking details into reservation systems accurately.
  • Resolved complaints promptly, ensuring customer satisfaction.

Education

Business Administration - Major in Insurance and Risk Management

Bow Valley College
Calgary, AB, Canada
04-2025

Bachelor of Science - Business Administration Major in Marketing Management

University of San Carlos
Cebu City, Philippines
12-2019

Skills

  • Customer service
  • Sales techniques
  • Risk assessment
  • Market analysis
  • Data entry
  • Team collaboration
  • Effective communication
  • Insurance processing
  • Verbal and written communication

Accomplishments

  • Represented my school's flag football team for three consecutive years as an offensive lineman. Consistently demonstrating teamwork, discipline, and the ability to perform under pressure.
  • Recognized with the Best Lineman award for exceptional blocking skills, strategic field awareness, and consistent contribution to the team's offensive success.
  • Played a key role in securing multiple school championship titles by executing effective game strategies, fostering team cohesion, and maintaining a high level of physical and mental preparedness.
  • Developed valuable leadership, communication, and problem-solving skills through competitive sports which continue to translate into professional effectiveness in collaborative and high-stakes environments.

Timeline

Bakery Clerk (Part-time)

Real Canadian Superstore
10.2023 - Current

Customer Service Professional II

Manulife Philippines
05.2022 - 07.2023

Outbound Sales Representative

Office Partners 360
07.2021 - 11.2021

Customer Care Agent

SOPHI Outsourcing Inc.
03.2021 - 07.2021

Customer Service Representative

Teleperformance
08.2020 - 12.2020

Business Administration - Major in Insurance and Risk Management

Bow Valley College

Bachelor of Science - Business Administration Major in Marketing Management

University of San Carlos
Greg Joshua Talon