Alison John-Baptiste
705-100 Rowena Dr., North York, ON,Canada
Summary
Experienced customer service professional with a proven track record of effectively resolving client concerns. Detail-oriented, responsive, and adaptable to changing conditions. Seeking a new role where hard work and dedication are highly valued, with a strong commitment to customer loyalty and satisfaction.
Overview
19
19
years of professional experience
Work History
Bakery Clerk- Part Time
Loblaws Redway
08.2022 - Current
- Check expiration dates and rotate products to verify freshness and avoid spoilage.
- Balance multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arrange bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Help customers locate ideal menu items by listening to needs and recommending specific products.
Instacart Shopper
Instacart
12.2022 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Nutrition Technician
Sunnybrook Health Sciences Centre
01.2019 - 09.2021
- Reviewed health goals and requirements provided by physicians, nurses and dieticians to offer balanced, nutritious options for patients.
- Notified registered dietician of patients identified as high risk.
- Conducted weekly inventory and ordered oral supplements and enteral feeds for patient care units.
- Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Assisted clinical dieticians by conducting calorie counts for assigned patients.
- Conducted meal rounds to monitor patients’ food and supplement intake.
- Ensured optimal nutrition for patients with various medical conditions through careful menu planning and portion control.
Diet Office Clerk
Sunnybrook Health Sciences Centre
05.2006 - 01.2019
- Delivered kind and helpful customer service to patients/families, maintaining composure in stressful situations to maximize customer satisfaction.
- Worked easily with an office program such as CBORD nutrition management software to: process diet changes; enter patients’ menu selections and food preferences.
- Strictly adhered to confidentiality protocol regarding patient information and documents.
- Provided training and administrative resources to new employees/interns regarding organizational procedures.
- Managed high volume of inbound calls. Handled and directed food related complaints/concerns to appropriate staff.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Bachelor of Science - Nutrition and Food
Toronto Metropolitan University
Toronto, ONSkills
- Detail-oriented approach
- Extensive experience in customer service
- Reliable team player
- Responsive to new challenges
- Effective communication skills
- Stock rotation
- Customer inquiries
- Stocking and shelving
Timeline
Instacart Shopper
Instacart
12.2022 - 05.2024
Bakery Clerk- Part Time
Loblaws Redway
08.2022 - Current
Nutrition Technician
Sunnybrook Health Sciences Centre
01.2019 - 09.2021
Diet Office Clerk
Sunnybrook Health Sciences Centre
05.2006 - 01.2019
Bachelor of Science - Nutrition and Food
Toronto Metropolitan University
Similar Profiles
Isla SarverIsla Sarver
Lead Cashier at Redway Feed and Garden SupplyLead Cashier at Redway Feed and Garden Supply
Sarah ChaudhrySarah Chaudhry
Pharmacy Manager at Loblaws Company Ltd. LoblawsPharmacy Manager at Loblaws Company Ltd. Loblaws
Khoa TranKhoa Tran
Inventory Clerk (Part-Time) at LoblawsInventory Clerk (Part-Time) at Loblaws
Greg McInnisGreg McInnis
Straight Truck Operator – Delivery and Pick Up at Pallet Recyclers Inc.Straight Truck Operator – Delivery and Pick Up at Pallet Recyclers Inc.
HETAL SOLANKIHETAL SOLANKI
Customer Service Representative at Toronto Blue JaysCustomer Service Representative at Toronto Blue Jays