Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Pestano

Mississauga

Summary

Versatile and sociable worker dedicated to exercising an energetic, outgoing and positive attitude. Three years of expertise in catering and customer service. Skilled at handling high volumes of work, multitasking, and customer assistance. Well versed in fast-paced environments . Self-sufficient while working in a group setting and dedicated to delivering high levels of job performance. Excellent communication, collaboration, and physical endurance capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Part-time Bakery/Produce Clerk

Metro Grocery Store
10.2021 - Current
  • Answered product and service questions and offered information on related products and services.
  • Aisles and merchandise in the appropriate department area were kept clean and organized.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Assisted customers with locating and checking prices of desired items in the department.
  • Collaborated with fellow staff members to streamline production processes and improve overall efficiency.
  • Inspected and removed outdated and expired items from inventory
  • Maintained a tidy, safe, and clean workplace and kept a watchful eye out for any potential risks, such as wet floors.

Part-time Cashier

Rona Home and Garden
02.2023 - 02.2024
  • Operated a checkout desk and retail equipment such as barcode scanner and cash register
  • Greeted customers upon entry of the store and were assisted with any questions or issues they had
  • Consistently performed all checkout processes in a timely and accurate manner
  • Assisted shoppers with check-out, exchanges, returns, refunds, and general questions
  • Resolved customer inquiries over the phone while referencing system databases and coordinating with internal departments
  • Maintained neat and clutter-free work area around the checkout area

Volunteer - Server/Kitchen Aide

Knights Table
01.2019 - 03.2019
  • Handled food and beverage orders, as well as answering any questions that may have arisen
  • Served food and beverages to customers while keeping dietary and allergy limitations in mind, as well as remaining clean and hygienic throughout all shifts
  • Gathered all meal supplies, utensils, decorations, and serving trays for colleague servers
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Prepared dishes for catering events or during high-volume shifts.

Education

Bachelor of Science - Faculty of Science, B.Sc., Hons. Biology

York University
Toronto, ON
04-2027

High School Diploma -

St. Joseph's Catholic Secondary School
Mississauga
06-2021

Skills

  • Call center
  • Catering
  • Cash register operation
  • Critical thinking
  • Customer service: Verbal, written, public speaking, phone etiquette, conflict resolution
  • Hospitality
  • Manual Dexterity
  • Merchandising & Display
  • Quality Inspections
  • Safe Food Handling

Certification

  • Bloodborne Pathogens (BBP) Certification
  • CPR/AED Certification
  • ServSafe Food Handler's Certification
  • Smart Serve Certification

Timeline

Part-time Cashier

Rona Home and Garden
02.2023 - 02.2024

Part-time Bakery/Produce Clerk

Metro Grocery Store
10.2021 - Current

Volunteer - Server/Kitchen Aide

Knights Table
01.2019 - 03.2019

Bachelor of Science - Faculty of Science, B.Sc., Hons. Biology

York University

High School Diploma -

St. Joseph's Catholic Secondary School

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Alicia Pestano