Grant Brown
Niagara Falls,ON
Summary
Knowledgeable Executive Officer, with 4 years of leadership experience in Real Estate]. Adept at planning all types of schedules and double-checking travel logistics. Knowledgeable about unit administration and committed to timely payroll.
Thorough Executive Officer with distinguished understanding of day-to-day operations and focus on big-picture goals. Adept at detailed scheduling and budgeting with knowledge of CRM/Financial software use. Successful in inventory management and team supervision.
Overview
35
35
years of professional experience
Work History
Executive Officer for the Niagara Association of REALTORS
Niagara Association of REALTORS
Niagara
04.2019 - 01.2021
- Lead a team of 8 staff in supporting 1800 REALTORS in the Niagara Region with education and services critical to supporting their business
- Manage a budget of $2m for the operation
- Work with a 10-member Board of Directors executing annual strategic goals
- Increased REALTOR Member satisfaction by 20% over a two-year period
- Ensured effective operations during COVID, including migrating operations to a 'work from home' environment.
Manager of Technology, MLS & Membership - The Oakville, Milton & District Real Estate Board
The Oakville, Milton & District Real Estate Board
Oakville
04.2018 - 01.2019
- Effectively lead a team of five to eight staff in overseeing daily operations of OMDREB
- Created and implemented a plan for the restructure of the MLS dept to increase effectiveness, production and mitigate staff loss risk
- Successfully implemented staff cross-training for MLS & Membership
- Contribute to and execute to the Board of Directors Annual Strategic Directives
- Successful management of Clareity Security Remediation, ensuring no Members required in-person discussions
- Positioned OMDREB as a Center of Excellence in Ontario for the delivery of Matrix training to 15 Ontario Boards
- Established partnership with CREA to deliver WEBForms 2019 training to Ontario boards, representing $7500 in projected non-dues revenues until the end of October 2019
- Boosted staff morale by implementing monthly BBQs for staff at lunchtime as well as the implementation of a staff appreciation and recognition program
- Developed and implemented a new automated Courtesy System/Data Checker to assist our members in avoiding MLS and Town of Oakville ByLaw fines
- Successfully managed the implementation of the OMDREB/TREB Data Swap for listings residing in Oakville, Milton & Halton Hills.
MLS / Technology Specialist - The Oakville, Milton & District Real Estate Board
The Oakville, Milton & District Real Estate Board
Oakville
10.2016 - 04.2018
- Assumed all technical responsibilities from the MLS & Technology Manager who was supporting ORTIS technical issues
- Implemented a new office phone system
- Designed and implemented OMDREB's 'Personal Inter-Board Service' (PIBS) working in cooperation with CoreLogic and MPower
- Created and implemented OMDREB's 'Advanced Matrix' course, which contributes to Professional Development revenue
- Mentored IT Staff from ORTIS partner Boards
- Provided exceptional customer service, support, and training to the 1800 REALTORS of the Oakville, Milton & District Real Estate Board.
IT/MLS Manager - Niagara Association of REALTORS
Niagara Association of REALTORS
Niagara
11.2015 - 06.2016
- Supported NAR's 1100 Members during the cutover from Fusion to Matrix
- Managed two MLS staff overseeing the input and integrity of MLS data
- Successfully managed Clareity Security Remediation
- Supported the MLS committee as staff liaison.
Specialist - Apple Canada, Inc.
Apple Canada, Inc.
01.2012 - 01.2014
- Provided exceptional customer service to all Apple customers
- Led weekly customer workshops
- Mentored inexperienced staff.
Director of Technology / The Law Society of Manitoba
The Law Society of Manitoba
Manitoba
04.2008 - 01.2014
- Effectively managed technology team in delivering technical services to 50 staff and Manitoba Lawyers
- Eliminated all email service costs by migrating to Google Apps for Education
- Designed and launched a new corporate website
- Successfully oversaw the Design and implementation of a new corporate database/CRM used by all 50 staff members
- Managed the implementation of an online annual reporting utility for 2000 Manitoba lawyers
- Significantly reduced IT infrastructure costs by virtualizing servers and desktops
- Implemented personalized and automated annual statements
- Managed annual electronic Board elections.
Systems Manager / Webmaster: The University of Winnipeg Foundation
The University of Winnipeg Foundation
Winnipeg
03.2007 - 03.2008
- Provided leadership and development services to 13 Foundation staff and 1000s of UofW donors as a member of the senior management team
- Enhanced the Foundations effectiveness in the fundraising industry and provide a rich and informative web experience to visitors of the Foundation's Corporate website
- Successfully proposed, designed and implementation of the UofW Capital Campaign website allowing online donations supporting it is $2M goal
- Support strategic directives of the Foundation
- Delivered regular and ad-hoc reports to the CEO.
Systems Manager / Sr. Application Developer: University of Winnipeg Library
University of Winnipeg Library
Winnipeg
10.2000 - 03.2007
- Managed System Staff and student employees
- Staff liaison with third party technology provider for the library catalogue database
- Designed and implemented a new Student Portal servicing 9,000 full-time students
- Architected and deployed a new campus Apple computer lab located in the Campus Library.
Information Systems Manager: University of Alberta, Supply Management Services
University of Alberta, Supply Management Services
Alberta
07.1997 - 09.2000
- Contribute to Senior Management meetings and decision making
- Manage the Information Systems department staff
- Successfully managed an annual department budget of $100,000
- Identified opportunities to implement modern technology to streamline numerous departmental processes.
Web Developer / Consultant: Clarity Consulting
Clarity Consulting
06.1996 - 01.1998
- Consultation with the University of Winnipeg's Education department to identify elimination of manual processes
- Resulting web application development eliminated weeks of manual labour each term by automating processes
- Consultation, design, and development of a client billing system for Morad Communications, an Alberta radio communications company
- Reduced staff effort by 50% for monthly campus department billing of postage through the creation of a new postage processing system.
Information Resource Officer: University of Victoria, Facilities Management
University of Victoria, Facilities Management
Victoria
07.1996 - 07.1997
- Independently managed departmental network and technologies
- Implemented new paperless procedures, streamlining manual processes
- Improved office communications via new group messaging technology.
Naval SIgnalman - Canadian Armed Forces
Canadian Armed Forces
07.1986 - 07.1992
- Graduated with Top Student Honours for QL3 initial trade training
- Graduated with Top Student Honours for QL5 advanced trade training
- Graduated top 10% in Junior Leadership Training in a class of 40
- Advance Promoted to all ranks up to Master Seaman
- Successfully managed junior ranks during six month deployment to Pacific Rim countries
- Successfully performed the duties of Yeoman (Senior Communicator) of HMCS Thunder, reporting directly to the Commanding Officer.
Education
Health Information Science -
University of Victoria
01.2007
Skills
- Productivity performance
- Staff Management
- Business alliances
- Administrative Oversight
- Capital expenditures
- Operational leadership
- Operational Oversight
- Risk Assessments
- Performance reporting
- Profit & Loss
- Process Improvements
- Conflict Management
- Operating Budgets
- Policy Development
Other Education
- Canadian Real Estate Association Executive (CRAE)
- Ruby on Rails Pragmatic Studio (Alumni)
- Oracle Certified Professional 8i DBA
- Apple Certified Technical Coordinator
- FileMaker Certified Developer (in progress)
- MCSE Track Courses: Administering Windows NT4.0, Implementing and Supporting Windows NT 4.0 in the Enterprise, Internetworking with TCP/IP, Microsoft Exchange Server 5.5: Concepts and Administration, Microsoft Exchange Server 5.5: Installation and Configuration, Certified Novell Administrator, PeopleTools I (Version 7.5), PeopleSoft SQL/SQR (Version 7.5), PeopleSoft 7.5 Query, Fast Track to ColdFusion
References
Available Upon Request
Affiliations
Avid dog lover and enthusiast, my dog reminds me regularly that being kind and friendly to anyone around you yields more positive relationships, personally and professionally.
Accomplishments
- A former triathlete, successfully completed 6 full marathons, 12 half marathons, 8 half-ironman distance triathons and 2 successful completion of Ironman Canada.
References
References available upon request.
Timeline
Executive Officer for the Niagara Association of REALTORS
Niagara Association of REALTORS
04.2019 - 01.2021
Manager of Technology, MLS & Membership - The Oakville, Milton & District Real Estate Board
The Oakville, Milton & District Real Estate Board
04.2018 - 01.2019
MLS / Technology Specialist - The Oakville, Milton & District Real Estate Board
The Oakville, Milton & District Real Estate Board
10.2016 - 04.2018
IT/MLS Manager - Niagara Association of REALTORS
Niagara Association of REALTORS
11.2015 - 06.2016
Specialist - Apple Canada, Inc.
Apple Canada, Inc.
01.2012 - 01.2014
Director of Technology / The Law Society of Manitoba
The Law Society of Manitoba
04.2008 - 01.2014
Systems Manager / Webmaster: The University of Winnipeg Foundation
The University of Winnipeg Foundation
03.2007 - 03.2008
Systems Manager / Sr. Application Developer: University of Winnipeg Library
University of Winnipeg Library
10.2000 - 03.2007
Information Systems Manager: University of Alberta, Supply Management Services
University of Alberta, Supply Management Services
07.1997 - 09.2000
Information Resource Officer: University of Victoria, Facilities Management
University of Victoria, Facilities Management
07.1996 - 07.1997
Web Developer / Consultant: Clarity Consulting
Clarity Consulting
06.1996 - 01.1998
Naval SIgnalman - Canadian Armed Forces
Canadian Armed Forces
07.1986 - 07.1992
Health Information Science -
University of Victoria
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