S. Faith Lewis
St. Catharines,ON
Summary
A resourceful Special Projects Coordinator with a strong administrative foundation, recognized for high productivity and efficient task execution. Adept at managing complex projects, coordinating strategic plans, and maintaining effective communication. Skilled in leadership and problem-solving, ensuring seamless operations and successful project outcomes through collaboration, adaptability, and focused execution.
Overview
10
10
years of professional experience
Work History
Special Projects Coordinator
Niagara Association of REALTORS®
St. Catharines, Ontario
04.2024 - Current
- Research best practices related to special project management processes.
- Develop project plans to ensure successful completion of special projects.
- Collaborate with stakeholders to identify objectives, scope and timeline for special projects.
- Communicate effectively both verbally and in writing with key stakeholders across all levels of the organization.
- Track milestones throughout the duration of each project ensuring timely completion within budget constraints.
- Provide administrative support such as scheduling meetings, creating agendas, taking minutes.
- Identify potential risks associated with each project and developed mitigation strategies accordingly.
- Manage multiple tasks simultaneously while meeting tight deadlines for various assigned tasks.
- Coordinate activities between different departments involved in executing special projects.
Manager, MLS® Services
Niagara Association of REALTORS®
St. Catharines, ON
08.2022 - Current
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Train employees on additional job positions to maintain coverage of roles.
- Exercise good judgment and decision-making in escalating concerns and resolving issues.
- Recruite and hired qualified candidates to fill open positions.
- Enhance team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyze customer feedback data to develop action plans for improving services offered.
- Ensure compliance with industry regulations and company policies.
- Establish processes to ensure efficient workflow throughout the organization.
Brand Ambassador
Banana Republic
Niagara-on-the-Lake, ON
11.2015 - 04.2020
- Created exceptional experiences to ensure every client left satisfied.
- Executed daily operational tasks effectively and efficiently and contributed to the entire team sales effort.
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Worked cross-functionally with retail and marketing to drive brand consistency and alignment.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
Customer Service Representative Agent
Youngs Insurance Brokers
Niagara Falls, ON
02.2015 - 06.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
Education
Certificate - CANADIAN REALTORS® ASSOCIATION EXECUTIVE
CANADIAN REAL ESTATE ASSOCIATION® (CREA)
06.2023
Certificate - Project Management
Cousera
Bachelor of Arts - Psychology
Brock University
St. Catharines, ONHigh School Diploma -
Gainesville High School
Texas, USA05.2005
Skills
- Client Relations
- Administrative Functions
- Critical Thinking
- Adaptability and Flexibility
- Communication Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Teamwork and Collaboration
- Training and Development
- Project management
References
Reference Available Upon Request
Timeline
Special Projects Coordinator
Niagara Association of REALTORS®
04.2024 - Current
Manager, MLS® Services
Niagara Association of REALTORS®
08.2022 - Current
Brand Ambassador
Banana Republic
11.2015 - 04.2020
Customer Service Representative Agent
Youngs Insurance Brokers
02.2015 - 06.2019
Certificate - CANADIAN REALTORS® ASSOCIATION EXECUTIVE
CANADIAN REAL ESTATE ASSOCIATION® (CREA)
Bachelor of Arts - Psychology
Brock University
High School Diploma -
Gainesville High School
Certificate - Project Management
Cousera
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