- Animal Care
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Music
GRACE STRAUB
Danville,CA
Summary
Dynamic, results-driven professional eager to embrace new challenges and opportunities for growth. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and engagement. Proven ability to work efficiently in independent settings while quickly mastering new concepts and technologies. Committed to delivering outstanding customer experiences that leave a lasting impression.
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowe’s
01.2024 - 11.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that results in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Conducted breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and coached cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and answering inquiries.
- Alleviated customer service needs with policy-appropriate solutions.
- Utilized point-of-sale systems efficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Maintained stock to meet expected customer demand.
Barista/Shift Lead
Soda Bomb
01.2021 - 01.2024
- Greeted customers and helped give them the best experience possible.
- Stocked and organized products.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Kept a clean environment by wiping counters, mopping, and washing dishes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so tasks could be completed quickly during peak hours.
- Trained new employees on company policies and procedures between 2 stores.
- Helped with social media and promotional ads for the company.
- Resolved customer complaints promptly, maintaining positive customer relationships and satisfaction.
Education
High School -
Buckeye Union High School
Buckeye, AZ01.2022
High School -
Northville High School
Northville, MI01.2021
Skills
- Leadership
- Positive and professional
- Friendly and Outgoing
- Problem solving
- Quick and efficient
- Organizational skills
- Teamwork and Collaboration
- Customer service
- Time management strength
- Adaptability and dependability
- Training and coaching
Interests
Timeline
Head Cashier
Lowe’s
01.2024 - 11.2025
Barista/Shift Lead
Soda Bomb
01.2021 - 01.2024
High School -
Buckeye Union High School
High School -
Northville High School