Emerald Phung
Danville
Summary
Dependable employee successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
Work History
Server /Cocktail Bartender
Revel Kitchen and Bar
06.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Courtesy Clerk/Supermarket Cashier
Albertsons
03.2020 - 08.2021
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server /Cocktail Bartender
Firehouse 37, Restaurant
09.2017 - 06.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Shift Lead
PHO Asian Bistro
05.2012 - 05.2016
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Communications
California State University, East Bay
Hayward, CA05-2025
Skills
- Team member support
- Efficient / creative problem solving
- Interpersonal communication
- Time management
- Adaptability
- Leadership
Timeline
Server /Cocktail Bartender
Revel Kitchen and Bar
06.2021 - Current
Courtesy Clerk/Supermarket Cashier
Albertsons
03.2020 - 08.2021
Server /Cocktail Bartender
Firehouse 37, Restaurant
09.2017 - 06.2019
Shift Lead
PHO Asian Bistro
05.2012 - 05.2016
Bachelor of Arts - Communications
California State University, East Bay
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