Alexandria Manzo
Danville
Summary
Customer Success and Communications professional with a strong background in high-touch support within the beauty and wellness industry. Experienced in building trusted customer relationships, resolving issues efficiently, and partnering cross-functionally to improve customer experience. People-first, detail-oriented, and proficient in CRM tools, troubleshooting, and strategic communication.
Overview
1
1
year of professional experience
Work History
Customer Success Specialist
Face Reality Skin Care
07.2025 - Current
- Provide outstanding, relationship-driven customer service, consistently going the extra mile to support customers in the beauty and wellness space.
- Consistently deliver exceptional customer experiences, earning 98%+ CSAT and the highest customer satisfaction scores on the Customer Success team.
- Monitor and track customer orders in real time, proactively investigating and resolving shipping or delivery issues.
- Resolve issues cross-functionally and with third-party logistics partners through clear, professional communication and timely customer updates.
- Contribute to a seamless post-purchase experience that builds trust, loyalty, and long-term customer relationships.
Creative Designer
Wendy Sula Brows + Skin
02.2025 - 06.2025
- Developed logos, brochures, and service menus to create a cohesive brand image.
- Collaborated with owner to curate a color palette, fonts, and design elements that reflected their unique style.
- Researched beauty trends to create visually appealing content that resonated with target clientele.
Education
Bachelor of Science - Strategic Communications, Emphasis in Public Relations, Minor in Entrepreneurship & Innovation
University of Colorado Boulder
Skills
- Leadership
- Client Relations
- Risk Management
- CRM software
- Sales support
- Cross-functional coordination
- Professional telephone demeanor
- Microsoft Office Suite
- Customer relations
- Coordination
Affiliations
- Public Relations Students Society of America, 2023 - Current
- Beta Gamma Chapter of Alpha Phi at University of Colorado Boulder 2021 - Current
Language
Conversational Spanish
ADDITIONAL CATEGORIES
- Nanny at My Boulder Babysitter Agency 2022 - 2025
- Assistant Manager for Mind, Body, Fitness 2020 -2021
Timeline
Customer Success Specialist
Face Reality Skin Care
07.2025 - Current
Creative Designer
Wendy Sula Brows + Skin
02.2025 - 06.2025
Bachelor of Science - Strategic Communications, Emphasis in Public Relations, Minor in Entrepreneurship & Innovation
University of Colorado Boulder