Grace Blackman
_
Napa
Summary
Dependable individual with exceptional people skills dedicated to achieving high levels of job performance. Real team player who positively interacts with customers and colleagues in fast-paced environments. Committed to delivering excellent service and contributing to a positive work atmosphere.
Overview
6
6
years of professional experience
Work History
Bartender
The Knoll a Tapestry Collection by Hilton
12.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
The Lincoln
The Lincoln Bar and Grill
10.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Bank Teller
West America Bank
09.2022 - 10.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Bar Manager
Uncork’d Bar and Grill
10.2019 - 05.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
Education
High School Diploma -
John Muir Charter
Napa CASkills
Beverage preparations
Suggestive selling
Customer relationship management
Data inputting
Financial transactions
Customer service
Teamwork and collaboration
Upselling
Supervisory experience
Calm under pressure
High volume environments
Timeline
Bartender
The Knoll a Tapestry Collection by Hilton
12.2024 - Current
The Lincoln
The Lincoln Bar and Grill
10.2023 - 11.2024
Bank Teller
West America Bank
09.2022 - 10.2023
Bar Manager
Uncork’d Bar and Grill
10.2019 - 05.2022
High School Diploma -
John Muir Charter
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