Overview
Work History
Skills
Timeline
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Kaitlyn Arnold

Bowmanville,ON

Overview

6
6
years of professional experience

Work History

Bartender

The Rolling Barrel
Oshawa, Ontario
01.2025 - Current
  • Trained new bartenders on drink preparation and up-selling techniques.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Processed payments accurately and efficiently with POS system.

Server /Bartender

Railside Restaurant
Porthope, Ontario
05.2021 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server /Bartender

Nookies Soul Kitchen & Bar
Port Hope, ON
10.2019 - 12.2023
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Serving large parties of 30+ independently.
  • Properly closing a restaurant while completing all closing duties as well as locking up/ setting alarm systems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Bartender

Piper Arms Pub Brooklin
Brooklin, ON
01.2020 - 03.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, described ingredients and cooking methods upon request.

Student Social Service Worker

Revera Thonton View Long Term Care Home
Oshawa, ON
01.2019 - 06.2019
  • Facilitating large group activities and ensuring residents follow their provided daily schedules.
  • Being competent on all home codes, guidelines and safety procedures.
  • Using proper methods to work with residents who have physical disabilities or neurocognitive disorders. Including navigating language barriers when communicating with residents. Making sure to be speaking slowly and clearly while checking for clarification/ understanding when necessary.
  • Assisting residents with meal time such as taking orders, serving food, and feeding residents while following all dietary needs and restrictions.
  • Deescalating residents with varying cognitive deficits/ impairments.

Skills

  • Exceptional Memory Recall Abilities: Able to memorize long orders on the spot without error as well as recall all menu items/ ingredients and preparations Plus have regular customer orders/ dietary restrictions memorized
  • Multi Tasking and Prioritizations Skills: Able to give great service to multiple tables while seating guests, drink making, taking orders, running food and more Keeping organized while knowing which tables/ guests need to be prioritized in the most effective order is a key skill while using time management to make sure all duties are completed in an efficient amount of time
  • Excellent Communication and Active Listening Skills: Prioritizing communication and active listening between not only team members but also customers to ensure great service is always provided This often includes building rapport with regulars over time, and always listening to the customers needs and requests
  • Smart Serve Certified, Safe Food Handling and Beverage Preparation: Over 7 years of restaurant experience Having worked in back of house and front of house giving competence on food preparations, WHIMIS, health and safety regulations, beverage preparation as well as being smart serve certified

Timeline

Bartender

The Rolling Barrel
01.2025 - Current

Server /Bartender

Railside Restaurant
05.2021 - Current

Bartender

Piper Arms Pub Brooklin
01.2020 - 03.2021

Server /Bartender

Nookies Soul Kitchen & Bar
10.2019 - 12.2023

Student Social Service Worker

Revera Thonton View Long Term Care Home
01.2019 - 06.2019

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Kaitlyn Arnold