Grace Bennett
Burlington,Canada
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Highly organized and dependable, excels at managing multiple priorities with a positive attitude. Demonstrates a strong work ethic, always willing to take on additional responsibilities to meet team goals and expand knowledge and experience. Experienced bartender in large-scale casual dining establishments, committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes, ready to create exceptional experiences for every customer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Tender
Turtle Jacks Muskoka Bar and Grill
2023.12 - Current
- Follow alcohol awareness procedures for preventing excessive guest intoxication (Smart Serve)
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Help develop new signature cocktails to support bar marketing brand and increase profits.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
Head Hostess
Buvette Restaurant and Wine Bar
2023.09 - 2023.12
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
LIFEGUARD & SWIM INSTRUCTOR
Breezemont Day Camp
2023.06 - 2023.08
- Monitored safety of children in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Attentively monitored swimmers to identify distress.
CASHIER, WAITRESS AND CO-ORD ASSISTANT
Nando's UK Ltd (Restaurant Chain)
2021.10 - 2023.06
- Greeted customers entering the store with friendliness, professionalism and responded promptly to customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
A/S and A Levels - Law, History, Criminology and Health & Social Care
Priestly College
01.2022
High School Diploma -
St Gregory's High School
01.2020
Skills
- Strong Communicator
- Team Player
- Suggestive Selling
- Guest Engagement
- Beverage Preparation
- Dining room management
- Menu Memorization
Languages
ENGLISH
Certification
Smart Serve
First Aid and CPR certified
American Red Cross Life Guard
Timeline
Bar Tender
Turtle Jacks Muskoka Bar and Grill
2023.12 - Current
Head Hostess
Buvette Restaurant and Wine Bar
2023.09 - 2023.12
LIFEGUARD & SWIM INSTRUCTOR
Breezemont Day Camp
2023.06 - 2023.08
CASHIER, WAITRESS AND CO-ORD ASSISTANT
Nando's UK Ltd (Restaurant Chain)
2021.10 - 2023.06
A/S and A Levels - Law, History, Criminology and Health & Social Care
Priestly College
High School Diploma -
St Gregory's High School
Smart Serve
First Aid and CPR certified
American Red Cross Life Guard
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