Chantel Collings

• Manage day-to-day front-of-house operations in a high-volume dining establishment
• Lead and prepare a schedule for a team of hosts, servers, and bartenders; develop onboarding programs and deliver and prepare ongoing training to improve service standards.
• Maintaining strong guest relations, resolving service issues promptly while ensuring a welcoming atmosphere to our guests
• Collaborate closely with BOH Management and kitchen staff
• Oversee FOH Beverage inventory, place orders with vendors, and ensure cost-effective procurement within budget constraints.
• Coordinate and execute private dining events and special functions, while working closely with clients and staff to ensure a successful turnout
• Mentor new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.

• Delivered high-level customer service in a busy restaurant environment, consistently meeting performance metrics.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area and bar area was prepared for seamless service transitions.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and sterilized to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to telephone, email and in person inquiries regarding appointments and consultations
• Built rapport with clients through effective communication,

contributing to increased repeat business and referrals.