Goutham Shanmuga Sundaram
North York,ON
Summary
Accessible, positive and deadline focused Master's Graduate with 5+ years of experience working with various teams and a driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in client management, contract negotiations and impeccable customer service. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
6
6
years of professional experience
Work History
Business Development Executive
Fabheads Automation Private Limited
02.2022 - 06.2023
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
Customer Success Manager
Creasakthi Foods
04.2018 - 01.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Ramp Operations Manager
AISATS
04.2017 - 08.2018
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 120 daily flights.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Master of Science - International business
University of Birmingham
Singapore11.2016
Bachelor of Science - Aerospace Engineering
SRM University
Chennai07.2015
Skills
- Coaching and Mentoring
- Forecasting and Planning
- Client Correspondence
- Direct Email Campaigns
- Contract Negotiation Expertise
- Stakeholder Communications
- Sales Expertise
- Strategic Negotiations
- Excellent Listening Skills
- Client Consultations
TV, Movies, hiking, Trekking
I love watching critically acclaimed TV shows or movies. I also love to go on long treks and hiking trails and explore nature in its simplest form. I am also into gaming, technology and everything aircrafts.
Timeline
Business Development Executive
Fabheads Automation Private Limited
02.2022 - 06.2023
Customer Success Manager
Creasakthi Foods
04.2018 - 01.2022
Ramp Operations Manager
AISATS
04.2017 - 08.2018
Master of Science - International business
University of Birmingham
Bachelor of Science - Aerospace Engineering
SRM University
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