GODWIN KWASHIE FIANU
NORTH YORK,ON
Summary
Enthusiastic personality eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the assigned jobs and training in diverse areas. Motivated to learn, grow and excel on every job.
Overview
8
8
years of professional experience
Work History
General Supervisor of Operations
Pathfinders International Aviation Services
KOTOKA INTERNATIONAL AIRPORT, ACCRA
05.2014 - 04.2019
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Aviation Security Officer
Pathfinders International Aviation Services
KOTOKA INTERNATIONAL AIRPORT, ACCRA
07.2011 - 04.2014
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Education
Diploma - FLIGHT SERVICES-OPERATIONS AND CABIN MANAGEMENT
Seneca College of Applied Arts And Technology
North York, ON05.2024
DIPLOMA IN MUSIC EDUCATION - Music Education
UNIVERSITY OF EDUCATION,WINNEBA
WINNEBA07.2007
Skills
- Strong communication skills
- Business Operations
- Performance Monitoring and Evaluation
- Sales Tracking
- Desktops, Laptops and Mobile Devices
- Customer Relations
- Word Processing
reading,athletics
Love to read news articles and enjoy taking part in athletic activities such as jogging,cross country and marathon races.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Supervisor of Operations
Pathfinders International Aviation Services
05.2014 - 04.2019
Aviation Security Officer
Pathfinders International Aviation Services
07.2011 - 04.2014
Diploma - FLIGHT SERVICES-OPERATIONS AND CABIN MANAGEMENT
Seneca College of Applied Arts And Technology
DIPLOMA IN MUSIC EDUCATION - Music Education
UNIVERSITY OF EDUCATION,WINNEBA
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