GLORIA NYAMBURA
Calgary
Summary
Reliable, diligent, and always looking for ways to streamline processes and better services to customers. Consistently promote guest satisfaction at every step by anticipating needs and supporting the food preparation and service teams. Smooth and diplomatic communication style with good conflict resolution abilities.
Overview
7
7
years of professional experience
Work History
Lounge Attendant
Sheraton Eau Claire
05.2024 - 09.2024
- Memorized menus and prices to provide accurate information and recommendations to guests.
- Prepared orders for delivery and placed items in appropriate packages.
- Assisted guests with special requests and table preferences.
- Kept dining and serving areas presentable and well-stocked to meet guest needs.
- Cleaned and sanitized counters and lobby areas to maintain professional appearance.
- Tracked store inventory and identified item shortages requiring restocking or reorder.
- Answered customer phone calls and handled guest reservations.
- Coordinated with wait staff to gauge available seating and wait times.
CUSTOMER SERVICE
The Diplomatic Club
11.2018 - 07.2023
- Completed paperwork for orders and new service actions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Built strong knowledge of product line to assist customers in selecting products.
- Addressed customer concerns and complaints and resolved issues promptly.
VIP LOUNGE ATTENDANT
Qatar Airways
09.2022 - 05.2023
- Greeted and seated guests to promote customer satisfaction and reduce wait times.
- Assisted guests with special requests and table preferences.
- Monitored dining room and bar areas and notified supervisors of suspicious activity.
- Kept dining and serving areas presentable and well-stocked to meet guest needs.
Home Care Provider
Mrs Ann
11.2017 - 08.2018
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
HIGH SCHOOL DIPLOMA - ARTISAN CERTIFICATION
Mwanagza college
03.2014
Skills
- Menu presentation
- Guest relations
- Cross-functional teamwork
- Exceptional customer service
- Food and beverage sales
- Sanitation standards
- Basic accounting
- Sales experience
- Wine pairing
- Hygiene standards
- Bilingual communication
- Customer follow-up
Awards
Grooming standards, Food Hygiene, Canadian First Aid Certificate, Food Safety Certificate, Proserve Certificate
Languages
English
Full Professional
Timeline
Lounge Attendant
Sheraton Eau Claire
05.2024 - 09.2024
VIP LOUNGE ATTENDANT
Qatar Airways
09.2022 - 05.2023
CUSTOMER SERVICE
The Diplomatic Club
11.2018 - 07.2023
Home Care Provider
Mrs Ann
11.2017 - 08.2018
HIGH SCHOOL DIPLOMA - ARTISAN CERTIFICATION
Mwanagza college
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