MIKI KUBOTA
Toronto
Summary
Experienced with guest service, attention to detail, and maintaining welcoming environment. Utilizes strong communication and interpersonal skills to ensure guest satisfaction. Knowledge of hospitality operations and track record of efficient service delivery.
Overview
6
6
years of professional experience
Work History
Club Lounge Attendant
The Ritz Carlton Toronto - Marriott International, Inc
05.2023 - Current
- Provide assistance in a friendly and helpful manner to guest.
- Organize display of food presentation and amenities during and before opening of club lounge hours.
Concierge
Palace Hotel Tokyo
10.2022 - 03.2023
- Took responsibility for answering guests request for important services and coordinating the timely response.
- Provided information and reserve restaurants and activities around the hotels for guests.
Club Lounge Attendant
Palace Hotel Tokyo
04.2019 - 10.2022
- Delivered excellent customer service that created a welcoming professional environment for clients.
- Successfully managed group reservations and coordinated personal services.
- Thrived in multi-task situations.
- Developed and maintained the list of regular customers profile for high level personal service.
Education
Bachelor's - Intercultural Communications
Hosei University
03.2019
Other - Business Administration
International Institute of Travel and Business
05.2025
Other - Hospitality
International Institute of Travel and Business
03.2018
Skills
- VIP guest handling
- Strong multitasking
- Barista skills
- Cleanliness and hygiene
- Health and safety regulations
- First aid training
- Cultural sensitivity
- Allergy awareness
- Menu presentation
Timeline
Club Lounge Attendant
The Ritz Carlton Toronto - Marriott International, Inc
05.2023 - Current
Concierge
Palace Hotel Tokyo
10.2022 - 03.2023
Club Lounge Attendant
Palace Hotel Tokyo
04.2019 - 10.2022
Other - Business Administration
International Institute of Travel and Business
Other - Hospitality
International Institute of Travel and Business
Bachelor's - Intercultural Communications
Hosei University
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