Dinesh Mudaliar

• Delivered personalized guest service, ensuring a premium, and welcoming lounge experience.
• Resolved guest inquiries with efficiency, achieving 90%+ positive VIP feedback.
• Supported supervisors by coordinating lounge operations during peak periods to ensure smooth service flow.
• Provided valuable guest feedback and reported operational issues to assist managers in improving service standards.
• Mentored and trained new team members on lounge procedures, reducing supervisory workload.

• Provided exceptional service, contributing to the hotel's reputation for high standards and luxury in several food and beverage outlets, including in-room dining, the lobby lounge, and banquets.
• Efficiently coordinated and executed banquet services for various events, ensuring guest satisfaction.
• Punch orders to the kitchen through the POS, and inquire about the allergens to the guests.
• Upsell menu items and promotional specials, and anticipate guests' needs and preferences to ensure customer satisfaction.
• Work effectively as part of a team to ensure smooth service operations and resolve any issues or challenges that arise.

Food and Beverage Server (2017 - 2019)

• Worked as a Service Supervisor and assisting the management with Staffing and training of the employees.
• Supervising and providing high standard of service.
• Effective management of time and work and ensuring the restaurant is ready to receive guests at all times.
• Escort the guests and take telephone reservations and ensuring the tables are clean ready.
• Allocating staff for daily operations, and discussing the daily budget and revenue with them.
• Maintain restaurant/bar inventory, and detailed product knowledge of all the items on the menu.