Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samar Raheja

Toronto,ON

Summary

Proven to enhance guest experiences and operational efficiency, notably at Plaza Premium Lounge, I excel in customer service and sanitation standards. Leveraging skills in problem-solving and health safety compliance, I've successfully upsold menu items and maintained high cleanliness, contributing to safer, more welcoming environments. Adaptable and detail-oriented, I thrive in fast-paced settings, ensuring guest satisfaction and revenue growth.

Overview

3
3
years of professional experience

Work History

Lounge Assistant

Plaza Premium Lounge
02.2023 - Current
  • Supported bartenders by efficiently preparing drink orders, contributing to quick service turnaround times.
  • Assisted in increasing lounge revenue by upselling menu items and effectively promoting specials.
  • Aided in the training of new staff members on lounge procedures, customer service best practices, and safety guidelines.
  • Increased operational efficiency by performing necessary maintenance tasks on equipment like espresso machines when required.
  • Helped maintain a safe work environment by promptly reporting any hazards or incidents to management, as well as participating in regular safety training sessions.
  • Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.

Server

Sara
08.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

DISHWASHER

Little Sister Restro and Bar
05.2022 - 07.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Computer Networking Technician - IT

Canadore College of Applied Arts And Technology
Mississauga, ON
05.2024

Skills

  • Health and safety compliance
  • Initiative and proactivity
  • Professionalism and poise
  • Foreign language proficiency
  • Menu design
  • Reservation management
  • First aid and CPR
  • Food and beverage sales
  • Sales experience
  • Sanitation standards
  • Basic accounting
  • Guest relations
  • Menu presentation
  • Wine pairing
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Warm and friendly
  • Time management
  • Attention to detail
  • Reliable and trustworthy
  • Flexible and adaptable

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Lounge Assistant

Plaza Premium Lounge
02.2023 - Current

Server

Sara
08.2022 - 02.2023

DISHWASHER

Little Sister Restro and Bar
05.2022 - 07.2022

Computer Networking Technician - IT

Canadore College of Applied Arts And Technology

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Samar Raheja