GISSELA BAEZ CORNEJO DE GONSALVES
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Summary
A tourism and hospitality professional with many years of experience in the international hospitality industry in the areas of customer service, receptionist, and restaurant operations.
Overview
16
16
years of professional experience
Work History
SALES ASSOCIATE
MOOSE CROSSING GIFT STORE
VICTORIA, CANADA
07.2024 - Current
- Processing customers 'payments using a point of sale system.
- Assisting clients in finding their products
- Restocking and arranging merchandise
- Providing accurate information about products, prices and services.
FRONT DESK AGENT (RECEPTIONIST)
MAISON D´ELISE HOTEL
PERU, AREQUIPA
05.2022 - 03.2024
- Checking in/out guests, processing different types of payments.
- Providing information and assistance to all guests.
- Coordinating with all hotel departments for different activities.
- Organizing transportation services for guests.
- Making reservations by telephone, emails, Booking, and Expedia.
- Dealing with guest complaints and enquiries.
- Used system: Infhotel.
WAITRESS
SEABOURN CRUISE LINE
NORDIC COUNTRIES, CANADA
06.2018 - 10.2018
- In charge of providing an excellent food service to VIP clients in every restaurant and events onboard
- Offering food service at entertainment venues.
- Serving alcoholic beverages responsibly.
- Setting up food stations and dining areas to prepare for next shift or events
WAITRESS, ASSISTANT WAITRESS
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
USA
04.2011 - 04.2017
- Taking orders for food and drinks at different restaurants at the cruise ship
- Handling food allergies
- Selling restaurant products and specialty food.
- Operating POS systems
RESTAURANT HOSTESS, RESTAURANT STEWARDESS
NORWEGIAN CRUISELINE
USA, EUROPE
07.2008 - 08.2010
- Assisting waiters at buffet and main dining room areas
- Managing reservations for main dining room and specialty restaurants onboard
- Welcoming guest into restaurants, assigning tables and controlling the Flow of guests according to opening hours.
Education
TOURISM AND HOSPITALITY DEGREE -
UNIVERSIDAD NACIONAL DE SAN AGUSTIN
PERU01.2008
MICROSOFT OFFICE -
INFO UNSA
AREQUIPA, PERUSkills
- Team player
- Work under pressure
- Knowledge about hospitality
- Knowledge about cultures
- Responsible
- Trustable
- Positive and professional
Languages
- Spanish
- English
- French: Basic (still on course)
- Italian (Basic)
Timeline
SALES ASSOCIATE
MOOSE CROSSING GIFT STORE
07.2024 - Current
FRONT DESK AGENT (RECEPTIONIST)
MAISON D´ELISE HOTEL
05.2022 - 03.2024
WAITRESS
SEABOURN CRUISE LINE
06.2018 - 10.2018
WAITRESS, ASSISTANT WAITRESS
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE
04.2011 - 04.2017
RESTAURANT HOSTESS, RESTAURANT STEWARDESS
NORWEGIAN CRUISELINE
07.2008 - 08.2010
TOURISM AND HOSPITALITY DEGREE -
UNIVERSIDAD NACIONAL DE SAN AGUSTIN
MICROSOFT OFFICE -
INFO UNSA
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