Summary
Overview
Work History
Education
Skills
REFERENCES AVAILABLE ON REQUEST
Timeline
Generic

Dalima -

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Sales Associate

The Source, Bell
08.2023 - Current
  • Certified advisor for Bell and Virgin Plus
  • Utilized upselling techniques to promote additional products and increase sales.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Sales Associate

Wow Mobile Boutique
01.2023 - 08.2023
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Certified advisor for Telus, Rogers, Koodo and Fido
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Crew Member

McDonald's
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Food and Beverage Supervisor

AB Clarks Inn
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Food and Beverage Attendant

Compass Group (Air New Zealand , Christchurch Airport)
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Crew Member

Burger King
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter.

Food and Beverage Attendant

Ferry Indians
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Wait Staff

White Ties Catering
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Education

High School Diploma -

Cambridge International School
India
2015

High School Diploma -

Apeejay School
Jalandhar, India
2017

Diploma - Hospitality Management

Aspire2 International
Christchurch, New Zealand
2020

Bachelor of Hospitality Management -

Acsenda School of Management
Vancouver, BC
2022

Skills

  • Outgoing and driven to learn
  • Motivated by new challenge
  • Great learning skills to adapt rapid changing technologies with implementation
  • Excellent communication, organizational skills and committed team player
  • Warm and Friendly
  • Cool Under Pressure
  • Customer Needs Assessments
  • Member Services
  • Order Accuracy and Delivery
  • Guest Satisfaction
  • Conflict and Complaint Resolution
  • Team Player
  • Adaptable and Flexible
  • Hospitality Environments
  • Guest Inquiries
  • Customer Service and Rapport

REFERENCES AVAILABLE ON REQUEST

      .                                                                                                                                                                        

Timeline

Sales Associate

The Source, Bell
08.2023 - Current

Sales Associate

Wow Mobile Boutique
01.2023 - 08.2023

Crew Member

McDonald's

Food and Beverage Supervisor

AB Clarks Inn

Food and Beverage Attendant

Compass Group (Air New Zealand , Christchurch Airport)

Crew Member

Burger King

Food and Beverage Attendant

Ferry Indians

Wait Staff

White Ties Catering

High School Diploma -

Cambridge International School

High School Diploma -

Apeejay School

Diploma - Hospitality Management

Aspire2 International

Bachelor of Hospitality Management -

Acsenda School of Management

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