Gianluca Midolo
Aurora,ON
Summary
Certified Personal Trainer (ISSA) with a successful history of motivating and coaching clients to achieve their health and fitness goals. Experienced in working with diverse individuals and guiding them towards successful outcomes in their wellness journeys. Utilizes a results-oriented approach and adaptability to design personalized training and nutrition plans that optimize performance, enhance endurance, and promote overall wellbeing. Exceptional expertise in health and wellness, with a strategic mindset dedicated to helping individuals reach their full potential.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Trainer
IFiT ZONE- EMS and Fitness Studio
03.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
Customer Experience Trainer
Greenworks Tools Canada INC.
03.2023 - 03.2024
- Design & implement comprehensive training programs to enhance customer service skills for front-line staff, ensuring alignment with company values & customer-centric goals
- Develop engaging training materials, including presentations, manuals, & interactive activities, to facilitate effective learning experiences for diverse learning styles
- Deliver dynamic & interactive training sessions to employees at all levels, fostering a culture of continuous improvement & customer-centric mindset
- Collaborate with cross-functional teams to stay informed about changes in products, services, & customer expectations, ensuring training materials remain up-to-date and relevant
- Provide one-on-one coaching & feedback to employees, reinforcing positive behaviors & addressing areas for improvement to drive individual & team performance
- Monitor & evaluate the impact of training initiatives on KPI (key performance indicators) such as customer satisfaction reviews, scores, & service metrics, followed by adjusting training strategies accordingly
- Stay current with industry best practices and emerging trends in customer experience to incorporate relevant insights into training programs.
Customer Experience Agent
Greenworks Tools Canada INC.
09.2022 - 03.2023
- Provided support to more than 1,500 customers through telephone communication
- Resolved & closed more than 1,500 customer cases with efficiency and effectiveness
- Handled customer complaints courteously using appropriate techniques, problem-solving skills, & follow-up logs
- Maintained a positive & empathetic demeanor while ensuring clear & concise communication with customers
- Demonstrated exceptional communication skills to understand customer needs, address inquiries, & resolve issues effectively
- Improved product knowledge skills to understand customer needs & provide real, effective solutions
- Accurately documented customer interactions, issues, & resolutions into company system (Sales Force).
Education
High School Diploma -
St. Brother André Catholic High School
Markham, ON06.2017
Skills
- Strength training
- EMS training
- Motivational Coaching
- Exercise program design
- Customer Service
- Leadership skills
- Health & wellness
- Passion for fitness
- Multitasking & Prioritization
- Team-Oriented & Cooperative
- Excellent Attention to Detail
- Efficient & Detail-Oriented
Certification
- CPT - Certified Personal Trainer (ISSA)
- CPR - CPR/AED (ISSA)
Accomplishments
- Shadowed new trainee. (Feb 2023)
- Promoted to Assistant Customer Service Trainer. (Mar 2023)
- Developed Recorded Training Tutorial videos. (Apr 2023)
- Received additional hands-on Commercial Training. (Jul 2023)
- Created an improved & up to date version of Company Training PowerPoint. (Sep 2023)
- Took lead on new Sales Force Knowledge Project. (Nov 2023)
- Assisted Project Management Team in editing & updating Product Pages on back end for USA company website. (Dec 2023)
Hobbies and Interests
With unwavering discipline, motivation, and mental fortitude, I rigorously train at the gym six days a week while also maintaining a healthy diet and sleep schedule. This steadfast commitment underscores my dedication and determination, significantly enhancing my overall well-being and cultivating robust physical and mental resilience.
Languages
English
References
Available upon request
Timeline
Personal Trainer
IFiT ZONE- EMS and Fitness Studio
03.2024 - Current
Customer Experience Trainer
Greenworks Tools Canada INC.
03.2023 - 03.2024
Customer Experience Agent
Greenworks Tools Canada INC.
09.2022 - 03.2023
High School Diploma -
St. Brother André Catholic High School
- CPT - Certified Personal Trainer (ISSA)
- CPR - CPR/AED (ISSA)
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