Gerry Cloutier

• Developed national sales strategies to drive revenue growth across diverse markets.
• Managed cross-functional teams to enhance product offerings and customer engagement.
• Analyzed market trends to inform sales tactics and business development initiatives.
• Cultivated relationships with key clients to strengthen brand loyalty and retention.
• Led training programs to equip sales staff with effective selling techniques.
• Maintained productive national sales staff by strategically recruiting, orienting and training top-notch employees.
• Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
• Analyzed competitor activities in order to remain competitive in pricing models as well as product offerings.
• Worked closely with executive management team on strategic initiatives related to increasing revenue growth.

• Developed training programs for staff in customer service and claims processing.
• Designed and implemented onboarding procedures for new employees in warranty services.
• Evaluated training effectiveness through feedback and performance assessments.
• Created instructional materials for various training modules and initiatives.
• Mentored staff to improve professional development and career progression opportunities.
• Established partnerships with external vendors providing specialized services or resources.
• Provided technical guidance for designing, developing, delivering and evaluating training materials.

• Developed strategic sales plans to enhance territory growth and market penetration.
• Built strong relationships with key clients to foster loyalty and repeat business.
• Collaborated with marketing teams to create effective promotional materials and campaigns.
• Presented product demonstrations to potential clients, highlighting features and benefits.
• Penetrated new markets by investigating competitor products, services, and trends.

• Revitalized business plans and realigned company objectives to increase overall profits.
• Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
• Facilitated new business opportunities and promoted current marketing projects through varied outlets, including print, broadcast and B2B efforts.
• Created business process flows to identify opportunities for improvement.
• Reduced process gaps by effectively training new hires on best practices and protocols.
• Recruited top talent to fill key positions and maximize productivity.
• Proactively identified and solved complex problems related to employee training, management and business direction.

• Helped Dealers with, recruitment and training.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Optimized processes by collaborating with upper management to implement innovative technologies.
• Cultivated relations with customers and dealership personnel to drive client retention and long-term growth initiatives.
• Grew customer base, acquiring new customers and identifying needs to deliver relevant products.
• Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.

Responsible for the daily operations of all departments in the dealership.

Responsible to order and acquire New and Used car Inventory.

Resolved customer complaints'

Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

Hired and trained all sales staff.

Generated monthly and annual sales reports.

Maintained friendly and professional customer interactions.

Led sales calls with team members to establish sales and customer retention goals.

Ensured all processes were followed in all departments

Increased sale volume and gross profit in all Departments

Responsible for the daily operations of all departments in the dealership.

Responsible to order and acquire New and Used car Inventory.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Maintained friendly and professional customer interactions.

Hired and trained all sales staff.

Generated monthly and annual sales reports.

Maintained friendly and professional customer interactions.

Led sales calls with team members to establish sales and customer retention goals.

Ensured all processes were followed in all departments

Increased sale volume and gross profit in all Departments

• Drove additional revenue by presenting Warranty options, Vehicle Protection Packages and Insurance products and identifying customer needs through Qualifying questions.
• Assisting Customers to provide financing through several financial institutions

• Drove additional revenue by presenting Vehicle warranty options, Vehicel protection pakages, and Insurance products and identifying customer needs through qualifying questions.
• Assisting Customers to provide financing through several financial institutions

• Drove additional revenue by presenting vehicle warranty options, vehicle protection packages and insurance options products and identifying customer needs through qualifying questions.
• Assisting Customers to provide financing through several financial institutions