Gerardo Elias Treviño
Vancouver
Summary
Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful; Secure communicator of myself to be able to convey an atmosphere of trust with clients; Enthusiastic with the ability to motivate, encourage, and excite the team environment; Customers service experience, creating good relationship with customers. Fast learning, multitasking, and responsible college student with experience in Mexico. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Runner
Cineplex VIP
11.2024 - Current
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Provided attentive service and proactively assessed guest needs.
- Served food and beverages promptly with focused attention to customer needs.
Kitchen Staff
Cineplex vip
04.2023 - Current
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Took and recorded temperatures of food, refrigerators and freezers.
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Acquired new skills to support team and further accommodate customer needs.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Prepared meats, vegetables or desserts according to orders or instructions.
Ticket Checker
Cypress Mountain/ Ticket Checker
01.2023 - 04.2023
- Checked tickets for accuracy and validity, ensuring that passengers were travelling with valid tickets.
- Verified passenger identities through physical identification such as driver's licenses or passports.
- Greeted passengers in a professional manner while providing excellent customer service.
- Issued refunds for unused tickets according to company policies.
- Enforced safety regulations by monitoring passenger behavior on the train platform.
- Assisted disabled passengers with boarding trains safely and securely as needed.
- Maintained accurate records of ticket sales transactions for accounting purposes.
- Operated automated ticket machines efficiently to ensure smooth processing of transactions.
- Followed up on complaints from customers about their experience at the ticket office.
- Recognized security risks to properly handle situations.
- Determined authenticity and applicability of presented tickets.
Kitchen Assistant
Cactus Club Cafe
10.2022 - 01.2023
- Elaboration and inventory of ingredients, preparation, and packing of food
- Classification and storage of the materials including the ingredients, equipment, utensils, and cleaning products
- Cleaning duties such as dishwashing, sweeping, mopping, and glass and bathroom cleaning
- Food Safety Certification
- Be able to cook in different stations
- Prepared food items consistently following recipe cards and production and portion standards.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Took and recorded temperatures of food, refrigerators and freezers.
- Distributed food to waiters and waitresses to serve customers.
Customer Service
Spokes Bicycle Rentals
08.2022 - 09.2022
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer service issues according to established guidelines.
- Created strategies for improving customer service operations.
- Provided excellent customer service to ensure client satisfaction.
- Provided outstanding customer service to ensure positive experiences.
- Developed customer service strategies to increase sales revenue.
- Implemented strategies for improving customer service experience.
Restaurant Server
Taqueria el Tito
11.2021 - 02.2022
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Complied with safety procedures when handling food items or cleaning materials.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Informed customers of daily specials and signature menu items.
Restaurant Host
Alitas la Huerfana
12.2019 - 04.2020
- Greeted guests upon arrival and escorted them to their tables.
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Enforced safety protocols while ensuring compliance with local health regulations.
- Maintained a positive work environment by responding to customer complaints in a timely manner.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accepted payments from guests for dine-in and take-out foods.
- Operated cash registers to accept payments for food and beverages.
Education
High School Diploma -
Instituto Andes Puebla
06-2022
Bachelor of Science - Applied Science For Engineering
Capilano University
North Vancouver, BCSome College (No Degree) - Diploma in Communications
VGC International College
Skills
- Teamwork
- Punctual
- Positive
- Communication
- Organization
- Leadership
- Problem Solving
- Self-Management
- Continuous Improvement
- Efficient pacing
- Heavy lifting
- Administrative tasks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Professional Working
Certification
- Autodesk Certified Professional (ACP)
- ServSafe Food Handler's Certification
- Serving It Right
Timeline
Runner
Cineplex VIP
11.2024 - Current
Kitchen Staff
Cineplex vip
04.2023 - Current
Ticket Checker
Cypress Mountain/ Ticket Checker
01.2023 - 04.2023
Kitchen Assistant
Cactus Club Cafe
10.2022 - 01.2023
Customer Service
Spokes Bicycle Rentals
08.2022 - 09.2022
Restaurant Server
Taqueria el Tito
11.2021 - 02.2022
Restaurant Host
Alitas la Huerfana
12.2019 - 04.2020
Bachelor of Science - Applied Science For Engineering
Capilano University
Some College (No Degree) - Diploma in Communications
VGC International College
High School Diploma -
Instituto Andes Puebla
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