Amina Rizwan
New Westminster,BC
Summary
As a dedicated and meticulous professional, I aim to secure a challenging role within a dynamic organization where I can leverage my skills and experience to contribute meaningfully. I seek a position that allows me to utilize my strong communication and problem-solving abilities, along with my extensive experience in customer service. My objective is to thrive in a collaborative team environment, continually developing my skills and contributing to the company's growth and success. I am enthusiastic about the opportunity to apply my expertise to help the organization achieve its goals and positively impact its customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cast Member
Cineplex VIP
06.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Warehouse Associate
Aritzia DC
11.2023 - 01.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Checked packages and merchandise for damage and notified vendors.
Server
Dspot
09.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported the needs of 10+ wait staff who attended to the specific needs of countless customers daily for a dessert restaurant with social relevancy and intentionality.
Directional Host
BBW
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Team Member
Popeyes Louisiana Kitchen
08.2022 - 08.2023
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained a productive, efficient approach to all tasks.
- Worked at different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payments for order totals.
Education
Associate of Arts - Psychology
Columbia College
Vancouver, BC08.2024
Skills
- Event Planning
- Order Taking
- Fitting Room Maintenance
- Clerical Support
- Verbal and Written Communication
- Client Relations Strength
- Team Collaboration
- Managing Reception
- Customer Service
- Guest Relations
- Stocking and Replenishing
- Market Research
- Social Perceptiveness
- Excellent People Skills
- Policy and Procedure Adherence
- Store Opening and Closing
Certification
Associate Degree in Psychology
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
References
References available upon request
Hobbies
Teamwork and Leadership
- Team Sports: Soccer, basketball, volleyball
- Club Memberships: Chess club, debate team, book club
- Volunteering: Community service, coaching youth sports, organizing events
- Arts and Crafts: Painting, sculpting, knitting
- Writing: Blogging, creative writing, poetry
- Music: Playing an instrument, singing, composing music
- Outdoor Activities: Hiking, camping, rock climbing
- Traveling: Exploring different cultures and languages
- Cooking: Experimenting with international cuisines
- Learning Languages: Studying new languages, participating in language exchange groups
Timeline
Cast Member
Cineplex VIP
06.2024 - Current
Warehouse Associate
Aritzia DC
11.2023 - 01.2024
Server
Dspot
09.2023 - 01.2024
Directional Host
BBW
10.2022 - 08.2023
Team Member
Popeyes Louisiana Kitchen
08.2022 - 08.2023
Associate of Arts - Psychology
Columbia College
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