Lana Dragicevic
Calgary,AB
Summary
Motivated individual with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced settings. Familiar with training new staff on how to complete work quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
In-Seat Server
Cineplex VIP
11.2021 - Current
- Coordinated with other servers on shift schedules during high-traffic events or absences.
- Managed high-volume periods with ease, maintaining quality service under pressure.
- Operated point-of-sale systems efficiently while minimizing errors.
- Handled cash transactions accurately, ensuring proper payment and guest satisfaction.
- Enhanced customer satisfaction by providing attentive and personalized in-seat service.
- Supported fellow team members during peak times, fostering a collaborative atmosphere among staff.
- Resolved customer complaints promptly, demonstrating professionalism and empathy at all times.
Education
BBA - Business Administration - Marketing Major
Southern Alberta Institute of Technology
Calgary, AB06.2026
Skills
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Guest Engagement
- Hospitality service expertise
- Menu Memorization
- Food Running
- Sales expertise
- Beverage Preparation
- Point of sale operation
- Warm and Friendly
- Team Player
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Spanish
Limited Working
Certification
- ProServe Certification
Issued: 2021-09-26 - Expires: 2026-09-26
- Microsoft Office Specialist
Issued: 2022-03-16
Hobbies
- Gym
- Hiking
- Photography
- Mixology
- Cooking
- Travelling
Timeline
In-Seat Server
Cineplex VIP
11.2021 - Current
BBA - Business Administration - Marketing Major
Southern Alberta Institute of Technology
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