Kassidy Ogilvie
Medicine Hat,AB
Summary
Enthusiastic and dedicated server with a proven track record of providing exceptional customer service in fast-paced environments. Highly motivated, with a strong work ethic and a passion for ensuring guest satisfaction. Skilled in multitasking, attention to detail, and maintaining a positive, professional attitude under pressure. Committed to teamwork and delivering a seamless dining experience that exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Box Seat Server
Medicine Hat Exhibition & Stampede
07.2016 - Current
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Success Coach
Medicine Hat Public School Division No. 76
11.2021 - 08.2024
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Retained high level of professionalism while navigating sensitive conversations with staff and students around personal challenges or setbacks.
- Presented to students on mental health strategies to overcome personal, social or behavioral problems affecting educational or other situations.
- Continuously improved own skill set by attending professional development seminars and staying current on industry trends.
- Assisted clients in overcoming obstacles by identifying potential barriers and creating actionable solutions.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
Server
District Bar And Grill
10.2016 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Education - Education
Medicine Hat College
Medicine Hat, AB06-2028
Occupational/Physical Therapy Assistant
Medicine Hat College
Medicine Hat, AB06-2019
High School Diploma -
Crescent Heights High School
Medicine Hat, AB06-2016
Skills
- Personable
- Adaptable
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Proserve, expires May 2026
References
Deanna Clark April Welshman
Medicine Hat Exhibition and Stampede Success Coach Lead
403-504-9797 403-878-0119
Deanna.c@mhstampede.com April.welshman@sd76.ab.ca
Timeline
Success Coach
Medicine Hat Public School Division No. 76
11.2021 - 08.2024
Server
District Bar And Grill
10.2016 - 12.2018
Box Seat Server
Medicine Hat Exhibition & Stampede
07.2016 - Current
- Proserve, expires May 2026
Bachelor of Education - Education
Medicine Hat College
Occupational/Physical Therapy Assistant
Medicine Hat College
High School Diploma -
Crescent Heights High School
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