GERALDINE BORRES
Toronto,ON
Summary
Experienced professional with a strong background in customs processing, customer service, and hospitality. Proficient in MSR Customs software, adept at resolving inquiries promptly, and skilled in utilizing the Microsoft Office suite. Possesses a comprehensive understanding of customs regulations and procedures from Seneca Polytechnic's International Transportation & Customs program. Holds certifications in customs automation and freight forwarding. Experienced in providing compassionate care as a Personal Support Worker and ensuring guest satisfaction in the hospitality industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Environmental Services
Delta Hotels by Marriott Toronto
07.2023 - Current
- Implemented environmentally friendly practices to promote sustainability and reduce waste
- Maintained cleanliness and hygiene standards in guest rooms and public areas
- Responded promptly to guest requests and concerns, ensuring a pleasant stay experience
- Collaborated with hotel staff to ensure efficient operation and guest satisfaction
Customer Service
John & Danielle's No
11.2016 - 03.2024
- Provide friendly and efficient customer service, addressing inquiries, and resolving issues promptly
- Demonstrate product knowledge to assist customers in making informed purchasing decisions
- Maintain cleanliness and organization of the store to enhance the shopping experience for customers
- Collaborate with team members to achieve sales targets and ensure smooth operation of the store
Personal Support Worker
Baycrest Terraces
08.2021 - 08.2022
- Provided compassionate care to patients, assisting with daily activities and personal hygiene
- Monitored patient health and reported any changes or concerns to medical staff
- Ensured patient safety and comfort, adhering to established protocols and procedures
- Communicated effectively with patients and their families to provide support and reassurance
Education
Flight Services - Operations & Cabin Management
Seneca Polytechnic
Diploma - International Transportation & Customs
Seneca Polytechnic
12.2021
Skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Fast Learner quick to grasp new concepts and technologies, adapting seamlessly to changing environments
- Advanced skills in Microsoft Office suite, including Word, Excel, and Outlook
- Demonstrated ability to provide exceptional customer service, resolving inquiries and issues promptly
Languages
English
Certification
- Customs Automation Certificate, MSR Customs, 2020
- CIFFA Certificate, Canadian International Freight Forwarders Association, 2021
Timeline
Guest Environmental Services
Delta Hotels by Marriott Toronto
07.2023 - Current
Personal Support Worker
Baycrest Terraces
08.2021 - 08.2022
Customer Service
John & Danielle's No
11.2016 - 03.2024
Diploma - International Transportation & Customs
Seneca Polytechnic
- Customs Automation Certificate, MSR Customs, 2020
- CIFFA Certificate, Canadian International Freight Forwarders Association, 2021
Flight Services - Operations & Cabin Management
Seneca Polytechnic
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