Pranay Bhayani
NORTH YORK
Summary
Guest service professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well versed in handling VIP guests and groups. Ready to excel in pivitol role. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Ability to handle multitasking, problem-solving and maintaining welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FRONT DESK AGENT / NIGHT AUDITOR
Delta Hotels by Marriott Toronto Markham
09.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems. (Opera)
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Acting Manager on Duty whenever needed
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Managed front desk operations during night, maintaining security and guest safety.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Joint Health & Safety Committee member
Guest Service Agent
Sheraton & Bestwestern Parkway Toronto North
02.2023 - 08.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Dual Brand experience
- Using Gxp to scan arrivals, special guest requests, and coordinating with other departments to ensure they were delivered.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Education
Post-Graduate Certificate - Business Administration
York University
Toronto, ON10-2024
Post-Graduate Certificate - Hotel, Resorts & Restaurant Management
Centennial College
Scarborough, On08-2023
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
INDIA12-2019
Skills
- Oral and written communications
- Flexibility
- Adaptability
- Time management abilities
- Team Player
- Microsoft Office (Word, Powerpoint, Excel)
Certification
- Joint Health and Safety Certified
- WHMIS Certified
Timeline
FRONT DESK AGENT / NIGHT AUDITOR
Delta Hotels by Marriott Toronto Markham
09.2023 - Current
Guest Service Agent
Sheraton & Bestwestern Parkway Toronto North
02.2023 - 08.2023
- Joint Health and Safety Certified
- WHMIS Certified
Post-Graduate Certificate - Business Administration
York University
Post-Graduate Certificate - Hotel, Resorts & Restaurant Management
Centennial College
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
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