Inyoung Choi
Toronto
Summary
Dynamic and results-driven hospitality professional with over 6 years of experience across food service and front desk operations. Expertise in local and federal food handling regulations, seasonal menu planning, and exceptional guest service. Skilled in coordinating guest reservations, managing inquiries, and ensuring smooth operations between departments. Proven ability to maintain high standards in food preparation and presentation while delivering seamless and memorable event experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Delta Hotels By Marriott Toronto
11.2023 - Current
- Greeted and assisted guests during check-in/check-out, ensuring a seamless and positive experience.
- Managed guest inquiries, requests, and concerns with professionalism, providing accurate information about hotel amenities, services, and local attractions.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Coordinated reservations, including special requests, and ensured accurate record-keeping in the hotel system.
- Collaborated with housekeeping, maintenance, and other departments to fulfill guest needs and ensure satisfaction.
- Promoted hotel services, packages, and special offers, driving revenue while maintaining guest loyalty.
- Assisted in the coordination of group bookings and special events, contributing to event preparation and guest service.
Head Baker
BANG BANG ICE CREAM & BAKERY
05.2021 - 03.2024
- Managed front counter operations, ensuring that food displays were well-organized and service stations stocked.
- Fostered teamwork and quality service through daily communication with coworkers, ensuring consistency in service.
- Organized inventory and ensured timely ordering of supplies to meet the needs of the bakery.
- Mentored junior bakers, training them to ensure high-quality production standards.
Cook
DELTA HOTEL BY MARRIOTT
04.2023 - 11.2023
- Prepared and presented dishes according to Marriott’s high culinary standards.
- Coordinated with the kitchen team during large events to ensure timely and accurate meal service.
- Maintained compliance with food safety standards and regulations, ensuring a clean and safe kitchen environment.
- Contributed ideas for menu development and worked on special event menus.
Jr cook
THE RITZ- CARLTON
10.2019 - 02.2021
- Delivered in-room dining services for over 300 rooms daily, ensuring quality and efficiency.
- Ensured all food items were prepared according to the highest culinary standards.
- Assisted in menu planning and food preparation during high-demand periods, contributing to special events.
- Maintained high standards of sanitation and cleanliness in the kitchen.
Line cook
LENA RESTAURANTE
08.2018 - 10.2019
- Greeted an average of 300 guests daily, providing recommendations and allergy information as requested.
- Awarded busy weekend night shifts by the head chef for consistent efficiency, attention to detail, and teamwork.
- Adhered strictly to WHMIS and MSDS guidelines, ensuring safety and compliance in all kitchen operations.
- Utilized the FIFO method to maintain the freshness and quality of ingredients in a fast-paced environment.
Catering Assistant
SAVOIA HORS D’OEUVRES INC
05.2017 - 04.2018
- Organized, arranged, and restocked various stations, including buffet, salad bar, and service areas, ensuring smooth event operations.
- Prepared finger food items consistently, following recipes and portioning guidelines to maintain quality and minimize waste.
- Served food courses and alcoholic beverages to guests in a prompt and professional manner, ensuring guest satisfaction.
Education
Diploma - Culinary Management
NIAGARA COLLEGE CANADA
04-2018
Skills
- Culinary Cost control, Food and beverage marketing, Event Management, Hospitality supervision, Contemporary Culinary applications, Hospitality supervision, Computer applications, Professional
Certification
- FOOD SAFETY CERTIFICATION TRAINCAN INC. February2017
- THE WINE APPELLATIONS OF ONTARIO WINE COUNCILL OF ONTARIO March2018
- SMART SERVE CERTIFICATION SMART SERVE ONTARIO May2021
Languages
Timeline
Guest Service Representative
Delta Hotels By Marriott Toronto
11.2023 - Current
Cook
DELTA HOTEL BY MARRIOTT
04.2023 - 11.2023
Head Baker
BANG BANG ICE CREAM & BAKERY
05.2021 - 03.2024
Jr cook
THE RITZ- CARLTON
10.2019 - 02.2021
Line cook
LENA RESTAURANTE
08.2018 - 10.2019
Catering Assistant
SAVOIA HORS D’OEUVRES INC
05.2017 - 04.2018
- FOOD SAFETY CERTIFICATION TRAINCAN INC. February2017
- THE WINE APPELLATIONS OF ONTARIO WINE COUNCILL OF ONTARIO March2018
- SMART SERVE CERTIFICATION SMART SERVE ONTARIO May2021
Diploma - Culinary Management
NIAGARA COLLEGE CANADA
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