Georges-Philippe Bautista-Pineda
Montreal,QC
Summary
I've hard a lot of experience in the customer service field. I've learned to manage stress and give accurate information. Analyzing the client's needs to make sure I give a quality service based on their record, citizenship status, economic situation. Referring the customers to the correct numbers, agencies or colleagues if additional information out of my reach was needed.
Overview
5
5
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
Montreal, QC
10.2021 - 05.2024
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
Pharmacy Clerk
Groupe Jean Coutu
Montreal, QC
03.2020 - 10.2021
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Made sure the rotation was made to respect the products' expiry date.
- Answered to different questions from customers and making sure they received the appropriate guidance,
Waiter
Restaurant El Chalateco
Montreal, QC
05.2019 - 02.2020
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Diplôme D'études Collégiales - Psychology
College Ahunstic
Montreal06.2019
Skills
- Stress Tolerance
- Tax law knowledge
- Call Center Customer Service
- Billing Inquiries
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Taxpayer Services Agent
Canada Revenue Agency
10.2021 - 05.2024
Pharmacy Clerk
Groupe Jean Coutu
03.2020 - 10.2021
Waiter
Restaurant El Chalateco
05.2019 - 02.2020
Diplôme D'études Collégiales - Psychology
College Ahunstic