Gemar Prospere
Cranbrook,BC
Summary
Experience Customer Service Agent bringing 12 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
Work History
Tour Desk Operator/Guest Service Agent
Windjammer Landing Villa Beach Resort and Spa
01.2020 - Current
- Responsibilities include: Check ins and Check outs
- Handle guests requests and complains
- Bookings and reservations
Front Office Manager
New Era Travel and Business Inc
01.2017 - 01.2018
- Responsibilities include: Overseeing general office procedures
- Making transportation and accommodation reservation using computerized reservation system
Catering Assistant, Night Team Leader
Hotshots Café
01.2010 - 01.2014
- Responsibilities include: Prepare and serve customers’ food including sandwiches and wraps
- Resolve customs issues
- Train new employees in proper restaurant policies
Education
Airline Reservation System Certificate -
School of International Travel and Language
Tourism Management Advanced Diploma -
College of the Rockies
Cranbrook, BC03.2024
Travel, Tourism and Hospitality Management Certificate -
London College of Management Studies
Northwick Park, UK01.2008
Skills
- Continuous Improvement
- Problem-Solving
- Work Prioritization
- Leading Team Meetings
- Customer Service
- MS Office
- Team Leadership
Languages
Timeline
Tour Desk Operator/Guest Service Agent
Windjammer Landing Villa Beach Resort and Spa
01.2020 - Current
Front Office Manager
New Era Travel and Business Inc
01.2017 - 01.2018
Catering Assistant, Night Team Leader
Hotshots Café
01.2010 - 01.2014
Airline Reservation System Certificate -
School of International Travel and Language
Tourism Management Advanced Diploma -
College of the Rockies
Travel, Tourism and Hospitality Management Certificate -
London College of Management Studies
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