Sukhpreet Kaur
Surrey
Summary
Versatile and results-driven professional with extensive experience in operations management, guest service, and team leadership. Proven ability to enhance productivity, streamline operations, and improve customer satisfaction. Adept at developing and implementing policies while managing and training staff to maintain high standards of performance.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Sheraton Vancouver Guildford
03.2022 - Current
- Greeted and welcomed guests, ensuring an exceptional first impression and efficient check-in/check-out process
- Managed guest reservations, verified information, and processed payments (cash, credit card) with accuracy
- Provided comprehensive information on hotel services, amenities, and local attractions, addressing guest inquiries promptly
- Resolved guest complaints and concerns, consistently maintaining high levels of satisfaction
- Coordinated with departments (housekeeping, maintenance) to ensure seamless guest experiences
- Led training and development of front desk team, maintaining high standards of guest service
- Streamlined front desk operations to enhance efficiency and improve guest experiences
- Collaborated with management to address guest feedback and implement service improvements
Front Desk Associate
FirstService Residential
05.2022 - 05.2023
- Greeted guests warmly and assisted with reservations and building security
- Managed move-ins and move-outs, handling security deposits with attention to detail
- Responded to inquiries via email and issued important building notices
- Coordinated building operations, including activities, facility management, and inventory
Guest Service Supervisor
A&W
11.2021 - 09.2022
- Recruited, trained, and managed restaurant staff, ensuring adherence to company standards
- Oversaw staff scheduling, kitchen inspections, and ensured compliance with safety and sanitation protocols
- Managed inventory levels and ensured food and supplies were consistently stocked
- Resolved customer complaints and addressed concerns, maintaining excellent service standards
- Supervised cash flow, processed payments, and reviewed customer feedback to improve service
Problem Solver & Ambassador
Amazon
11.2020 - 11.2021
- Resolved shipment discrepancies using Kick Out, OOPS, and Putty tools to ensure accurate deliveries
- Maintained inventory records, supporting smooth department operations
- Trained new associates on safety, quality, and productivity standards
- Provided coaching on workplace safety, organization, and Amazon standards
Education
Diploma - General Science
Douglas College
New Westminster, BCSkills
- Team Leadership & Development
- Operational Efficiency
- Guest Relations & Satisfaction
- Quality & Compliance Management
- Financial Oversight
- Continuous Improvement
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Front Desk Associate
FirstService Residential
05.2022 - 05.2023
Guest Service Agent
Sheraton Vancouver Guildford
03.2022 - Current
Guest Service Supervisor
A&W
11.2021 - 09.2022
Problem Solver & Ambassador
Amazon
11.2020 - 11.2021
Diploma - General Science
Douglas College
Similar Profiles
Bhawana BassiBhawana Bassi
HR Coordinator at Larco Hospitality (Sheraton Vancouver Airport Hotel)HR Coordinator at Larco Hospitality (Sheraton Vancouver Airport Hotel)
RUPINDER KAURRUPINDER KAUR
Room Attendant at Sheraton Vancouver Airport HotelRoom Attendant at Sheraton Vancouver Airport Hotel
Rosy SalcedoRosy Salcedo
Executive Meeting Specialist at Sheraton Vancouver Wall CentreExecutive Meeting Specialist at Sheraton Vancouver Wall Centre
Gursewak SinghGursewak Singh
Food Server at Venvi Renaissance Retirement ResidenceFood Server at Venvi Renaissance Retirement Residence
Sukhi NijjarSukhi Nijjar
Janitorial Worker at Envirosafe JanitorialJanitorial Worker at Envirosafe Janitorial