Gautam Sinha
Calgary,AB
Summary
Experienced Dispatcher and Account Manager with a strong background in supply chain logistics, fleet management, and account management. Proven track record in dispatch operations, route optimization, and inventory management with a focus on real-time tracking and safety compliance. Skilled in client relationships and communication to drive sales growth and ensure high customer satisfaction. Adept at new business development and sales strategies to achieve revenue growth and expand network connections.
Overview
6
6
years of professional experience
Work History
Dispatch TL / Account Manager
MG Trans Express
Stockton, CA
02.2021 - 08.2023
- Oversee dispatch schedules, manage work orders, and coordinate emergency responses to ensure efficient, timely logistics needs.
- Develop and maintain client relationships, serving as the primary contact for upscaling to ensure quick issue resolution and high customer satisfaction.
- Optimize routes, allocate updated information, and monitor workloads to maximize productivity, streamline daily operations, and reduce costs.
- Booking loads on Load Link, DAT Power, and making supplier and carrier relationships.
- Knowledge of Transport Management Systems (TMS), Load Portals, and Customer Dispatch Portals.
- Ensure safety compliance through audits and policy enforcement.
- Track load metrics, check fleet performance, and update on productivity and cost efficiency.
Dispatch Team Lead
Jaggu Transport Inc
Fresno, CA
05.2019 - 12.2020
- Supervise Dispatch Operations: Oversee daily dispatch activities, coordinate schedules, and work orders, and ensure timely and efficient service.
- Route Optimization & Resource Allocation: Plan and optimize routes efficiently, and monitor personnel workloads.
- Customer Service & Problem Resolution: Act as the primary contact for escalated issues, ensuring high customer satisfaction by resolving complaints and addressing service disruptions.
- Cross-functional collaboration: Coordinate with maintenance, logistics, and customer service teams to align resources and improve service delivery.
- Utilize dispatch and fleet management software to optimize proper delivery.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
Dispatcher
Freon Logistics LLC
Bakersfield, CA
10.2017 - 04.2019
- Monitored radio frequencies to ensure proper communication between personnel in the field and the dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Plan Driver Route: Set up daily routes so drivers and vehicles are used effectively.
- Check Driver Safety: Keep track of driver safety records to make sure they follow safety rules.
- Manage Fleet Activity: Oversee fleet operations and keep track of daily activities for smooth logistics.
- Coordinate Maintenance: Work with maintenance teams to schedule regular checks, inspections, and repairs, so vehicles are ready.
- Coordinate with Terminals: Communicate with other terminals to share resources and improve logistics.
- Know Products and Rules: Understand the products being hauled, as well as the rules and guidelines for safe operation.
Education
Professional Certificate - Logistics And Supply Chain Management
SAIT
Calgary, AB09-2024
MBA - Financial Management
NMIMS
Mumbai, IN08-2022
Skills
Technical Skills:
1) Dispatch Operations and Route Optimization
2) Supply Chain Management and Logistics Coordination
3) Fleet Management and Inventory Control
4) Real-Time Tracking and Data Analysis
5) Regulatory Compliance and Safety Standards
6) Record-keeping and Documentation
Soft Skills:
1) Customer Communication & Service Excellence,
2) Emergency Handling & Problem-Solving
Timeline
Dispatch TL / Account Manager
MG Trans Express
02.2021 - 08.2023
Dispatch Team Lead
Jaggu Transport Inc
05.2019 - 12.2020
Dispatcher
Freon Logistics LLC
10.2017 - 04.2019
Professional Certificate - Logistics And Supply Chain Management
SAIT
MBA - Financial Management
NMIMS
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