Gauri Mittal
Timmins,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Advisor | Residence Service Representative
Northern College residence
01.2023 - Current
- Serving as a positive role model for others
- Behaving in a manner that exemplifies the values of the residence and college/university community
- Maintaining high standards of personal conduct
- Collaborating with the right people at the right time
- Executing phone calls with patience and decorum
- Communicating within staff for all matters
- Maintaining CLC service standards for all student and summer stays
- All duties as assigned.
Process Consultant
Google-Wipro Technologies
04.2021 - 08.2022
- Handled and answered Googler’s workplace accommodations queries
- Payroll processing
- Leave allocation
- Reviewed processes, identifying areas that required improvement
- Developed documentation, diagrams and specifications to meet project requirements and regulatory standards
- Established project schedules and monitored tasks to meet milestones during each phase
- Collaborated with technologists to address operating issues, support rapid recovery, and minimize service disruptions.
Merchant Risk Analyst
American Express
09.2015 - 12.2020
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
- Produced and filed reports every Timeframe to inform senior management and stakeholders of current activities and progress with investigations
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback, and compliance risks
- Monitored Automated screened submissions
- Catered to the excellent customer experience and minimized losses for American Express.
Key Accounts Executive
Al Sameer Exports Pet. Ltd
08.2013 - 02.2015
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Leveraged strategic planning to penetrate key accounts
- Consistently achieved top ranking in revenue and profit growth
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
Personality Development Instructor
Shree Balaji Polytechnic College
08.2010 - 07.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts.
Education
Post Graduate Certificate (Project Management) -
Northern College
Timmins, ON01.2024
Post Graduate Certificate (ISBA) -
Northern College
Timmins, ON01.2023
M.A (English) -
Vivekanand University
01.2019
B.C.A -
CCS UNIVERSITY
01.2010
SENIOR SECONDARY -
G.T.B.P.S (CBSE)
01.2006
HIGHER SECONDARY -
S.T.E.M.S (ICSE)
01.2004
Skills
- Process Improvement Initiatives
- Personnel Utilization Improvement
- Risk Identification
- MS Excel
- MS Office
- Customer Management
- Customer Relationship Management
- Operational Efficiency
- Documentation Management
- Clerical Support
Languages
English
Full Professional
Certification
First Aid & CPR
WHIMS
Timeline
Community Advisor | Residence Service Representative
Northern College residence
01.2023 - Current
Process Consultant
Google-Wipro Technologies
04.2021 - 08.2022
Merchant Risk Analyst
American Express
09.2015 - 12.2020
Key Accounts Executive
Al Sameer Exports Pet. Ltd
08.2013 - 02.2015
Personality Development Instructor
Shree Balaji Polytechnic College
08.2010 - 07.2013
Post Graduate Certificate (Project Management) -
Northern College
Post Graduate Certificate (ISBA) -
Northern College
M.A (English) -
Vivekanand University
B.C.A -
CCS UNIVERSITY
SENIOR SECONDARY -
G.T.B.P.S (CBSE)
HIGHER SECONDARY -
S.T.E.M.S (ICSE)
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