Gauri Mittal

Promoted from previously held designations as Community Advisor, Residence Service Representative and Resident Advisor.

• Provided administrative support across residence operations, including data entry, scheduling, report preparation, and maintaining accurate and confidential resident records.
• Served as an on-call manager, responding to emergencies, resolving incidents after hours, and coordinating with security and professional staff to ensure resident safety and compliance.
• Acted as the first point of contact for students, families, and visitors, delivering professional and timely support through email, phone, and front desk interactions.
• Organized and supported meetings, events, and residence programming by preparing materials, booking spaces, and communicating with stakeholders.
• Managed routine and urgent communications, maintained task lists, and followed up on outstanding items to support residence leadership.
• Conducted room inspections, handled maintenance requests, and ensured adherence to housing and safety policies.
• Utilized internal systems and communication platforms to log incidents, track tasks, and manage inventory, demonstrating accuracy, discretion, and organizational efficiency.
• Collaborated with team members to ensure smooth day-to-day operations in a dynamic, high-volume environment.

• Analyzed business processes for efficiency and created detailed documentation and improvement proposals.
• Collaborated with cross-functional teams to gather data and prepare client reports and presentations.
• Maintained process maps and standard operating procedures (SOPs) using workflow tools.
• Supported client meetings with agenda creation, note-taking, and follow-ups.
• Handled sensitive data and client information with confidentiality and accuracy.
• Handled and answered Googler's workplace accommodations queries along with payroll processing and leave allocation
• Established project schedules and monitored tasks to meet milestones during each phase
• Improved process efficiency by identifying bottlenecks and implementing solutions
• Enhanced customer satisfaction, conducting regular audits on process compliance
• Conducted root cause analysis to address recurring problems and prevent future occurrences
• Mentored junior team members, fostering a culture of learning and growth within the organization's process consulting department.

• Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
• Created insightful reports for senior management highlighting current risks and recommended action plans for improvement
• Reviewed and monitored merchant accounts to identify risk trends and prevent fraud.
• Managed high-volume data analysis and prepared reports for internal review and regulatory compliance.
• Communicated directly with merchants and internal departments to investigate anomalies and resolve concerns.
• Maintained detailed case notes and records in compliance with financial regulations.
• Developed insights and summaries for senior management to inform policy decisions.
• Looked at current and new merchants and individual sales to evaluate fraud, chargeback, and compliance risks
• Monitored Automated screened submissions
• Catered to the excellent customer experience and minimized losses for American Express
• Enhanced fraud detection by implementing advanced risk analysis techniques and tools

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Leveraged strategic planning to penetrate key accounts
• Consistently achieved top ranking in revenue and profit growth
• Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions
• Achieved revenue targets consistently through effective negotiation and contract management with key clients
• Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction
• Coordinated resources effectively to ensure seamless execution of projects involving multiple stakeholders across different departments
• Used comprehensive inventory management system to reduce overages and shortages
• Employed best practices in inventory management by using stock counts.

• Delivered soft skills and communication training to students, using structured lesson plans and assessments.
• Maintained class attendance, student progress records, and feedback reports.
• Organized student workshops and coordinated with faculty for integrated learning sessions.
• Developed written content for training materials and evaluated student performance through assignments and interviews.
• Facilitated career guidance sessions and supported administrative tasks related to student services.