ABIMBOLA SANNI

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved product or service problems by clarifying customer's complaints, determining the cause of the problem, and selecting the best solution to solve the problem.
• Provided primary customer support to internal and external customers.
• Actively involved in sourcing for new businesses/accounts to the company.
• Liaised with customers, management, and business team to better understand customer needs and recommend appropriate solutions.

• Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates monthly.
• Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities.
• Recruited, interviewed, hired, and trained several employees and implemented a mentoring program to promote positive feedback and engagement.
• Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
• Managed daily cash and ATM administration for the branch to sustain branch profitability and meet customer’s needs

• Maintained cleanliness and organization of the front desk area.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Captured and Analyzed Data
• Facilitated Question and Answer sessions and Served as a tour guide to prospective students

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