GARY MOSKALYK
Ottawa,Ontario
Summary
Results-focused management professional offering over 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Enthusiastic Senior Operations Manager offering 20 year background overseeing production of goods and provision of services in retail. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
9
9
years of professional experience
Work History
Senior Retail Operations Manager
Canada Computers
11.2020 - Current
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Provided leadership for continual management and employee training initiatives to over 40 locations.
- Procured contracting arrangements with sub-contractors and service providers.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed systems and procedures to improve operational quality and team efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
Canada Computers – Ontario East and Quebec
09.2017 - 11.2020
- Supervised 12 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Store Manager
Canada Computers – Ottawa Ontario
09.2016 - 09.2017
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Gary’s Automotive – Ottawa Ontario
09.2015 - 09.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
Canadian Appliance Source – Ottawa Ontario
11.2014 - 09.2015
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
MBA - Business Administration
Power MBA
Online01.2020
No Degree - Computer Science
Durham College
Oshawa, ON01.2001
Skills
- KPI Reporting
- KPI Tracking
- Strategic Planning
- Operations Management
- Budget Administration
- Technology Integration
- Employee Coaching
- Procedure Optimization
- Data Analysis
- Revenue Generation
Accomplishments
- Spearheaded an employee engagement program, resulting in a 54% decrease in annual employee turnover.
- Created critical KPIs to track and improve customer Service.
- Boosted customer satisfaction ratings by 25% in under 12 months.
- Managed the number one computer department for two years in a row out of 136 stores.
- Coached and promoted over 50 staff members to management positions.
- Award for outstanding Leader and Coach
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Senior Retail Operations Manager
Canada Computers
11.2020 - Current
District Manager
Canada Computers – Ontario East and Quebec
09.2017 - 11.2020
Store Manager
Canada Computers – Ottawa Ontario
09.2016 - 09.2017
Store Manager
Gary’s Automotive – Ottawa Ontario
09.2015 - 09.2016
Assistant Manager
Canadian Appliance Source – Ottawa Ontario
11.2014 - 09.2015
MBA - Business Administration
Power MBA
No Degree - Computer Science
Durham College
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