Bianca Guerra
Redlands
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Senior Operations Manager
Maersk Inc
Redlands, CA
02.2013 - 01.2026
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement cost-saving initiatives, improving overall productivity.
- Developed and maintained key performance indicators to monitor operational effectiveness.
- Mentored junior staff on best practices in logistics and supply chain management.
- Cultivated strong relationships with key clients, enhancing customer satisfaction and retention.
- Mentored junior account managers, fostering professional development and enhancing team performance.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
General Laborer
Mjo Staffing
Redlands, CA
12.2011 - 02.2013
Label cartons for outbound shipments.
Create 940s for inbound.
Wave shipment orders.
Education
High School Diploma -
Chaffey College
Rancho Cucamonga, CASkills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Workforce planning
- KPI tracking
- Safety management
- Standard operating procedures
- Employee engagement
- Staff scheduling
- Team leadership
- Employee motivation
- Operations oversight
- Operations
- Customer relationships
- Documentation and reporting
- Manhattan SCALE expertise
Accomplishments
Over 13 years with Performance Team/Maersk, I advanced from a laborer to Senior Manager by mastering core operational tasks, building cross-departmental system knowledge, and developing strong logistics expertise. I successfully led multiple teams and accounts, decommissioned three buildings while maintaining ongoing operations, and transferred accounts without any loss of business .
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Manager
Maersk Inc
02.2013 - 01.2026
General Laborer
Mjo Staffing
12.2011 - 02.2013
High School Diploma -
Chaffey College